John Lewis

0843 557 3542

Contact John Lewis on 0843 557 3542 to speak with the department store’s customer services team from 7 am to midnight, seven days a week.

About John Lewis

In 1864, the original John Lewis opened a drapery shop named after himself in London. His son founded the John Lewis Partnership in 1920, which took over the supermarket chain Waitrose in 1937. All employees of both John Lewis and Waitrose are partners in the business. John Lewis features Waitrose as its food retailer, while Waitrose features John Lewis homewares in some of its supermarkets.

The high-end department store chain John Lewis currently employs 38,100 people across 49 total stores in the UK plus a recently opened concession in Australia. Since it first released a TV Christmas advert in 2007, John Lewis has become known for them, and now the memorable adverts are anticipated every winter. John Lewis was also the official department store provider for the 2012 Olympics in London!

John Lewis Contact Numbers

Below you can find some useful numbers to contact John Lewis and the relevant helpline opening hours.

Phone Number
Opening Times
Customer Services
0843 557 3542
(Mon – Fri) 7am – 12am
(Sat – Sun) 7am – 12am
Head Office
0844 248 2676
(Mon – Fri) 8am – 8pm
(Sat – Sun) 10am – 6pm
Technical Support
0843 557 5084
(Mon – Fri) 8am – 9pm
(Sat) 8am – 8pm
(Sun) 10am – 6pm
0844 826 8029
(Mon – Fri) 8am – 8pm
(Sat – Sun) 10am – 6pm
John Lewis Edinburgh
0843 208 5615
(Mon – Fri) 9am – 6pm
(Sat) 9am – 6.30pm
(Sun) 10am – 6pm
John Lewis Oxford Street
0843 208 5616
(Mon – Fri) 9.30am – 8pm
(Sat) 9.30am – 8pm
(Sun) 12pm – 6pm

Customer Services – 0843 557 3542

Firstly, for any regular queries call 0843 557 3542. The customer services team can help you with locating John Lewis stores and stock, updating you on order delivery or returns, or forward you to the relevant place to find your answers. Since John Lewis offers many services, you can call to find out more about them all, including the My John Lewis rewards card, John Lewis Broadband, the Gift List or the instore Opticians (at six John Lewis stores).

Head Office – 0844 248 2676

Bearing the slogan “Never Knowingly Undersold” since 1925, John Lewis commit to providing excellent customer service so much so that they will refund customers the difference if their product is sold for less by a different retailer. However, sometimes things do go wrong – in which case you should call 0844 248 2676 to take your complaints to the head office. In the event that you’ve received outstanding service, you can even call to pass on some compliments.

Technical Support – 0843 557 5084

Maybe you have purchased electrical goods from John Lewis, but are having difficulty getting them to work. Not to worry, you can receive technical support from John Lewis by calling 0843 557 5084. Just make sure you have the model number for your household appliance or technological device, then the support team will be able to provide assistance with setting it up or fixing your issue.

Finance – 0844 826 8029

More than just a store, John Lewis also offers financial services. Call 0844 826 8029 for credit cards, loans, or insurance. Apply for a Partnership Card, the Mastercard you can use to earn points shopping outside of John Lewis and Waitrose as well. Get covered by John Lewis Insurance for everything from your house, your pets, and your car to holidays, weddings and big events. In addition, you can open a business account with John Lewis for discounts on bulk orders.

John Lewis Edinburgh – 0843 208 5615

Leith Street, the location of the Edinburgh branch of John Lewis, partially closed for street works on 4th September 2017. This affects access to John Lewis, so before you make a trip to the store call 0843 208 5615 with any questions. Check up on traffic diversion, pedestrian access, parking, department floor changes and where the new Customer Collection Point can be found.

John Lewis Oxford Street – 0843 208 5616

At the site of the original drapery store, the Oxford Street branch today remains as the flagship John Lewis store. With a range of unique services only to be found at John Lewis Oxford Street, why not call ahead of your visit on 0843 208 5616 to find out more? Get the details on the seven restaurant options throughout the store, seasonal events, and all the services from beauty to fitness to picture framing.

Other Ways to Contact John Lewis

Furthermore, you can follow John Lewis the department store on Twitter and Facebook. Yet if you want to message customer services, tweet specifically to @jlcustserv (not @johnlewis the person!).

Assuming that phone calls and social media aren’t for you, you can still contact John Lewis by post at several department addresses. Find the one you need below, write your letter and pop it in the mail.

John Lewis Head Office
Head of Customer Service
John Lewis
171 Victoria Street
London SW1E 5NN
John Lewis Stores
Customer Relations Department
John Lewis
PO Box 3586
Glasgow G73 9DW
Customer Relations Department
Selectapost 57
Sheffield S97 3GL
John Lewis Technical Support
Customer Relations Department
John Lewis
PO Box 729
Exeter, EX1 9QZ
John Lewis Finance
John Lewis Financial Services Limited
Partnership Card
PO Box 5137