Income Support

0843 178 4311

Get in touch with the Income Support helpline by dialling 0843 178 4311. The helpline will be able to answer any questions regarding the support available as well as inquiries about eligibility and any problems you have experienced with the support.

Income Support helpline numbers

Department
Phone Number
Opening Times
Income Support Helpline
0843 178 4311
Monday – Friday
8am – 6pm
Eligibility
0843 178 4312
Monday – Friday
8am – 6pm
Claims
0843 178 4313
Monday – Friday
8am – 6pm
Change in Circumstance
0843 178 4314
Monday – Friday
8am – 6pm
Late Payments
0843 178 4315
Monday – Friday
8am – 6pm
Missed Payments
0843 178 4316
Monday – Friday
8am – 6pm

Income Support Helpline

You can call the Income Support helpline if you want to inquire about what the support available and who it is available for, you can call the helpline on 0843 178 4311. If you have any questions about Income Support you can call the helpline as well as if you would like to know how to apply if you live in Northern Ireland. You can get at least £57.90 a week with Income Support if you qualify and have no income already.

Income Support Eligibility

To find out if you or one of your family members is eligible for Income Support you can call 0843 178 4312. To be eligible for Income Support you must be between 16 and pension age. You must also have no or low income, not be in full-time paid work, you must be ineligible for jobseeker’s allowance or employment and support allowance, you much live in England, Scotland or Wales. There are a few other things that must apply to you for you to be eligible, you can find out if you are eligible by calling the team.

Income Support Claims

If you would like to know how to apply to claim or you would like some help applying to claim you can call 0843 178 4313. You can also call the helpline number if you would like some help claiming online or by phone or you would like to be sent an application and claim form via a different format such as in Braille, large print or audio CD.

Income Support Report Change in Circumstance

If there has been a change in your circumstances you need to report this to the Income Support team by calling 0843 178 4314. A change in circumstance can be if you are stopping or starting work, education, an apprenticeship or training, you’re moving house, people are moving into or out of your house, you are changing your name, there have been changes to your benefits or the benefits someone else in your house claims, there have been changes to other money you get, changes to your pension, investments, property or savings, you are going into hospital, sheltered accommodation or a care home or you are going abroad for any length of time. If any of these apply to you, you need to call the helpline to report these changes.

Income Support Late Payment

If your Income Support was late you need to report it to 0843 178 4315. You need to inform the helpline of how late the payment was and you will be able to inquire about whether it will affect your next payment and also complain if it has had a negative impact on your such as you’ve missed a rent payment because of it or you paid your bills late etc.

Income Support Missed Payments

If your recent Income Support payment was miss you need to report it by calling 0843 178 4316. A missed payment can negatively affect your life and it is import the helpline knows that the payment was missed, the payment should be paid into your account as soon as possible. There may be a reason as to why your payment was missed if so you will be informed of this reason, you can dispute this if you feel it was wrong.