Iceland

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0800 328 0800

Contact Iceland by phone on this number with any queries you have for the British supermarket chain, from products in stores to online orders.

About Iceland

In 1970 the first Iceland store opened in Shropshire. Originally inspired by a family friend (an Icelandic Prime Minister), the store’s name was especially fitting as it initially specialised in loose frozen foods. These days fresh produce, meat, dairy, and dry foods are also available in Iceland stores.

As the first supermarket to remove artificial additives from its food and to introduce home delivery, Iceland has always been a family-friendly brand. Remember “that’s why mums go to Iceland”? Now Iceland’s tagline leans back towards its roots with the “Power of Frozen.” Across Iceland’s 880 stores in the UK and its 40 European franchises, shoppers visit or order online to take advantage of the store’s value-for-money frozen food.

Iceland Contact Numbers

Find the helpline teams to contact at Iceland and their opening hours listed below in this helpful table.

Department
Opening Times
Customer Services
(Mon – Fri) 8am – 9pm
(Sat) 8am – 8pm
Account & Bonus Card
(Mon – Fri) 8am – 8pm
(Sat) 8am – 8pm
Orders & Delivery
(Mon – Fri) 8am – 9pm
(Sat) 8am – 8pm
Technical Support
(Mon – Fri) 8am – 9pm
(Sat) 8am – 8pm
Iceland Vouchers
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Iceland Bingo
(Mon – Fri) 9am – 1am
(Sat – Sun) 9am – 1am

Customer Services

The first number to call for your general queries and feedback is shown above. Ask questions about stock, store location and opening hours, pricing or discounts. Since Iceland do not offer returns, you only need to call for a refund if there is a quality issue with your food item. If you have lost your invoice from an online order and need a physical copy of your receipt, Iceland can send you another.

Account & Bonus Card

Iceland’s customer loyalty scheme, the Bonus Card, gives shoppers £1 for every £25 they save on their shop. Contact Iceland on this number to learn more about the benefits of the Bonus Card and how to get one. The team can register your Bonus Card to your online Iceland account for you, so you can start applying those savings to your online orders.  Changing your address will affect your Bonus Card, so call to update your details at least 24 hours before you intend to next use your Bonus Card.

Orders & Delivery

Discover how Iceland’s online order and home delivery processes work by calling the helpline. Check when your delivery slot is, or get advice on cancelling or amending orders. In addition, you can ask about relevant issues such as the carrier bag charges for home delivery, and also report any missing or damaged items in your delivered shopping.

Technical Support

There’s a long list of reasons to call the helpline for assistance with technical problems. Dial this number if you are experiencing any of these issues: inability to register, sign in or check out; difficulty adding or removing items from your online shopping basket; difficulty browsing the Iceland website including if it is running slowly. Also, the team can help you to unsubscribe from marketing emails.

Iceland Vouchers

A helping hand with the family shop makes a thoughtful present. Call the number to find out how you can purchase vouchers for use in Iceland stores or online. The Cash and Banking team will help you with the details if you want to pay by card or give you an address to mail a cheque to. However, bear in mind that there is a £5 delivery charge if you order less than £50 worth of vouchers.

Iceland Bingo

Did you know that Iceland also has an online gaming website for bingo? Call the number to find out more about the range of 90 and 75 ball bingo rooms, as well as fees and prizes. You might need to call to report an issue with the website, or for assistance with claiming prize winnings, including how to use Iceland Foods gift vouchers won in the Freezer room.

Other Ways to Contact Iceland

Another way to get in touch with Iceland is by filling out and submitting the online feedback form on their website. Or tweet @IcelandFoods on Twitter to get some help from the customer services team.

Maybe you prefer to complain the old-fashioned way and write a letter to send in the post. If so, then you can address your letter to Iceland’s headquarters at the following location:

Department
Address
Iceland Head Office
Iceland Foods Ltd
Second Avenue
Deeside Industrial Park
Deeside
Flintshire
CH5 2NW