0843 557 3771

HSBC Helpline
HSBC Helpline

HSBC is a large bank operating in the UK. If you need assistance with an HSBC product or service, call the HSBC Helpline on 0843 557 3771.

Why would I need to call the HSBC Helpline?

  • To find the location of your nearest HSBC branch.
  • To report your card lost/stolen or to report fraudulent activity on your account.
  • To apply for an overdraft, loan or credit card.
  • To discuss your mortgage repayments.
  • To inform HSBC that you are planning to travel.
  • To make a claim on your insurance.
  • To activate your card.
  • For assistance with PPI.
  • To make a complaint about a HSBC product, service, branch or employee.

Other HSBC Phone Numbers

Department Phone Numbers
Customer Services 0843 557 3771
Head Office 0844 453 0258
Fraud helpline 0843 557 3771

HSBC Helpline Opening Hours

Days Opening Hours
Monday- Friday 8am-8pm
Saturday 8am-8pm
Sunday 8am-8pm

HSBC Head Office Location

Department Location
Head Office 8 Canada Square, Canary Wharf

HSBC: Where to send certificate of title?
Who do HSBC sponsor?
HSBC: How to cancel Direct Debit
Are HSBC banks open on a Saturday?
How the HSBC security device works?


In the UK, HSBC provides a range of everyday banking services such as current accounts, savings, credit cards, loans, investments and mortgages. There are several types of current accounts available which have been designed to suit people with different needs. The standard bank account lets you set up Direct Debits and make payments. The HSBC Advance bank account gives you a minimum overdraft of £1000, worldwide cash withdrawals, access to savings accounts and the ability to bank online and over the telephone. For £10 a month, you can get a pay monthly bank account which gives you access to a £50 buffer and no overdraft fees. There are also student/graduate bank accounts as well as MyMoney accounts for the little ones. If you’re hoping to begin saving money for the future, you can open a savings account with HSBC, depending on your needs. The Online Bonus Saver gives you instant access to your savings but you will earn bonus interest for any months that you don’t make a withdrawal. There are also ISAs which let you save up your money tax-free. There are also savings accounts specifically for children to help you save towards their future.

HSBC Premier

The HSBC Premier account gives you a Premier relationship manager to help you manage your finances. They’ll build you a financial plan based on their expertise and advice and help you make the right investments for you. The service is only available to people who have more than £50,000 to invest. You can also qualify if you have an income of over £100,000 and another HSBC product such as a mortgage or life insurance.

HSBC Credit Card


HSBC has several different credit cards available depending on your needs. The HSBC Credit Card has 0% interests on purchases for the first three months. There is a Premier credit card for customers with a Premier account and you will be able to earn rewards points. Lastly, if you are a student, there is a student credit card with no fee and up to £500 credit available.

HSBC Mortgage

If you’re wanting to get onto the property ladder, move into a new home, invest in a property to rent out or simply just want a better deal, HSBC has a range of mortgage products that might be suitable for you. You can use the online mortgage calculator to see how much you could borrow from HSBC without affecting your credit score. You can overpay your mortgage if you wish to pay it back quicker or borrow more money to finance a DIY project, wedding or holiday.

HSBC Business Banking

If you own a business, HSBC can help you manage your business’s finances. You’ll find everything from bank accounts to credit cards, savings to insurance as well as assistance with both international and corporate banking.

HSBC Internet Banking

Internet banking is an easy way of managing your finances whenever it is convenient for you as the service is available 24 hours a day, seven days a week. You can use online banking to make payments, update your personal details, see transactions and manage all your HSBC accounts. To log on, you can use a digital secure key which is an added layer of security. If you have an iPhone 5S or above, you might be able to log on using your touch ID.

Questions people are asking about HSBC

HSBC: Where to send certificate of title?

When you get a mortgage, you will be required to send a certificate of title to: Mortgage Services, PO Box 6308, Coventry, CV3 9LB.

Who do HSBC sponsor?

HSBC sponsors sports teams and events all over the world such as Wimbledon, Mexican Open tennis, The Open Championship (golf), Sevens World Series, and the Cutty Sark ship in London.

HSBC: How to cancel Direct Debit?

You can cancel your HSBC Direct Debit so long as it is not due to be taken out in the next two working days. To do this, log into your online banking and click account information/payments. From there, you can click cancel direct debit. HSBC will inform the company that you have cancelled but it is usually recommended that you inform the company too.

Are HSBC banks open on Saturday?

Yes, most HSBC banks will open on a Saturday. However, the banks generally keep shorter hours, usually 9am-2pm. You can enter your postcode on the HSBC website to get directions to your local branch and information on opening times.

How HSBC security device works?

HSBC security devices are available for business and private banking customers. This is a small electronic device which generates a security code each time you go to log into your online banking. It adds an extra level of security to your online banking.

About HSBC

HSBC was first established in Hong Kong in 1865, but the modern-day company, HSBC Holdings was introduced as the parent company of the Hong Kong division in 1991. As a result of both its British and Hong Kong roots, the bank still sees both countries as a primary market.

In 71 countries, HSBC has around 6000 offices and is the fourth largest bank in the world.

For more about HSBC products and services, call the HSBC helpline on this page.