House of Fraser

0843 557 4323

Contact House of Fraser on 0843 557 4323 for customer support. Call any day of the week with your queries and complaints about the department store chain.

About House of Fraser

Over 150 years ago in 1849, two men opened a drapery shop in Glasgow named after themselves: Fraser & Arthur. When it was inherited by Fraser’s children the company became Fraser & Sons, finally developing into the House of Fraser by 1941. Probably most known for fashion, the store also sells beauty, accessories, toys, homeware, furniture and electrical products.

Following multiple acquisitions of smaller retailers, House of Fraser branched out across Scotland and eventually the UK.  With stores in Abu Dhabi and Nanjing opening in the last few years, the company is going international. House of Fraser’s 60 stores and outlets make it one of the largest department store chains in the UK.

House of Fraser Helpline Numbers

Below you can find a table of listed phone numbers to help you contact House of Fraser seven days a week.

Department
Phone Number
Opening Times
Customer Support
0843 557 4323
(Mon – Fri) 8am – 8pm
(Sat – Sun) 10am – 6pm
Online Orders
0844 248 2602
(Mon – Fri) 8am – 8pm
(Sat – Sun) 10am – 6pm
Collection & Delivery
0843 208 5613
(Mon – Fri) 8am – 8pm
(Sat – Sun) 10am – 6pm
Returns & Refunds
0843 208 5614
(Mon – Fri) 8am – 8pm
(Sat – Sun) 10am – 6pm
Recognition Cards
0843 208 5615
(Mon – Fri) 8am – 8pm
(Sat – Sun) 10am – 6pm
Gift Cards
0843 208 5616
(Mon – Fri) 8am – 8pm
(Sat – Sun) 10am – 6pm

Customer Support – 0843 557 4323

First of all, ask your questions and make your complaints to Customer Support by calling 0843 557 4323. Since House of Fraser’s stock is seasonal, call to locate your nearest branches and check if your item is available before you go. Make enquiries about sold-out products or report any issues with the stores, staff, or website. Whatever your reason for calling, the House of Fraser customer support team can provide the information and assistance you need.

Online Orders – 0844 248 2602

For guidance on using the House of Fraser website to shop, call 0844 248 2602. Maybe you prefer to browse a catalogue and then ring up to place an order over the phone – which you can do with House of Fraser anytime! From promotional codes to payment methods, the team will be able to assist you. Whether you’ve ordered online or over the phone, you can call this number for updates or to find out your amendment/cancellation options.

Collection & Delivery – 0843 208 5613

For information about the different shipping methods offered by House of Fraser, including prices and timescales, call 0843 208 5613. If you’re outside the UK mainland you should definitely check the details, because delivery on international orders or to Ireland and the Channel Islands varies. You can also ring this number to resolve issues with orders that are delayed, missing, or damaged. Furniture delivery depends on the store or the supplier, so call to be put through to the right people.

Returns & Refunds – 0843 208 5614

Due to restrictions on return policies, it’s best for you to check how you can return your item first. Call 0843 208 5614 for details on postal and in-store return options, or to arrange a collection by courier. If you’re unsure if your item can be returned, if it is faulty, or if the 28 day returns period has passed, you will need to call this number to sort it out. Refund methods vary as well, so figure out which one you would prefer or chase up a late refund with a phone call to House of Fraser.

Recognition Cards – 0843 208 5615

Like many retailers, House of Fraser has its own rewards card for loyal customers called a Recognition Card – the difference being that House of Fraser also offers a Mastercard to collect Recognition points for everyday purchases as well. Call 0843 208 5615 to sign up for either type of Recognition Card and discover the rewards you’ll earn. You can also call if your existing card has been lost or stolen.

Gift Cards – 0843 208 5616

When it comes to a celebration involving presents for multiple people, the easiest solution is gift cards galore. Call 0843 208 5616 to purchase gift cards and vouchers, find out about the selection or even get help with a gift card you’ve received. Also, if you’re bulk buying for business purposes, you can place your order and take advantage of House of Fraser’s competitive discounts on volume orders.

Other Ways to Contact House of Fraser

Keep tabs on House of Fraser on social media, on either Twitter or Facebook.  For help from the customer support team, tweet to @HouseofHelpers and they will answer from 9 am to 10 pm every day.

Another way to get your message to House of Fraser without a character limit is to write a letter. Put pen to paper and then send it to either Customer Services or Head Office at the addresses below.

Department
Address
House of Fraser Customer Services
House of Fraser Customer Services
3/1 Granite House
31 Stockwell Street
Glasgow
G1 4RZ
House of Fraser Head Office
House of Fraser Head Office
27 Baker Street
Marylebone
London
W1U 8AH