Hotpoint

0843 208 2344

Contact Hotpoint, the UK’s market leader for domestic appliances, by calling 0843 208 2344. Hotpoint’s customer services team can be reached 364 days of the year.

About Hotpoint

Back in 1911 in California, the founder of an electric heating company invented a unique type of iron. It had a heated point to stiffen shirt collars, which then inspired the company’s 1912 name change to Hotpoint. Over the last century, the company has been through various acquisitions. Today the American corporation Whirlpool and the Chinese company Haier share ownership of the brand (holding European and North American rights respectively).

Since it entered the UK market in 1920, Hotpoint and its later sister brands Creda and Indesit have produced most of the kitchen appliances in the UK. Hotpoint sells one appliance every 19 seconds, and 2/3 of UK homes own at least one. Award-winning repair services are provided by Hotpoint’s logistics team for 1.5 million Hotpoint and Indesit customers.

Hotpoint Helpline Numbers

Contact Hotpoint with your query or particular issue using one of the numbers listed for you in this table.

Department
Phone Number
Opening Times
Customer Services
0843 208 2344
(Mon – Fri) 8am – 6.30pm
(Sat) 8.30am – 5.30pm
(Sun) 9.30am – 3.30pm
Safety Information
0843 208 2059
(Mon – Fri) 8am – 6.30pm
(Sat) 8.30am – 5.30pm
(Sun) 9.30am – 3.30pm
Repairs
0843 178 3504
(Mon – Fri) 8am – 6.30pm
(Sat) 8.30am – 5.30pm
(Sun) 9.30am – 3.30pm
Spare Parts
0843 178 3505
(Mon – Fri) 8.00am – 6.30pm
(Sat) 8.30am – 5.30pm
(Sun) Closed
Care Plans
0843 178 3506
(Mon – Fri) 8am – 6.30pm
(Sat) 8.30am – 5.30pm
(Sun) 9.30am – 3.30pm
Employment
0843 178 3507
(Mon – Fri) 8am – 6.30pm
(Sat) 8.30am – 5.30pm
(Sun) 9.30am – 3.30pm

Customer Services – 0843 208 2344

Direct your general enquiries to Hotpoint’s customer services team on 0843 208 2344. Most leading retailers supply Hotpoint appliances, but you can call to locate your nearest stockist. Further information on Hotpoint products and services can be provided upon request. Alternatively, the customer services team can transfer your call to the department you’re looking for.

Safety Information – 0843 208 2059

Since Whirlpool acquired Hotpoint in 2014, an internal investigation found safety hazards in several products sold over the last 10-12 years. Especially at risk are tumble dryers, though faults have been found with specific Hotpoint gas cookers, dishwashers, washing machines, and fridge freezers. As a result of this, you should call 0843 208 2059 to check your serial number, and if it is one of the affected products you will need to organize a modification or a replacement with Hotpoint.

Repairs – 0843 178 3504

Equipped with the latest training and tools, Hotpoint’s locally based repair technicians will quickly fix a broken appliance for you. Even if you aren’t covered by a guarantee, the team will provide repairs for a fair price. Call 0843 178 3504 to book a repair or to get a quote for a repair price. Also, you can check if you are eligible for a free repair under the one year manufacturer’s guarantee.

Spare Parts – 0843 178 3505

A separate Hotpoint service offers genuine spare parts and accessories for Hotpoint appliances. If you manage your own repairs and maintenance, you can buy everything you need straight from Hotpoint for your DIY replacements. Call 0843 178 3505 to ask about specific products, pricing scales, delivery details and any available discounts.

Care Plans – 0843 178 3506

Whether you’ve just bought your Hotpoint appliance or your one-year manufacturer guarantee has already passed, call 0843 178 3506 for help with product warranties. Register a brand new appliance for free repairs in the first year after purchase. Or call to sign up for Hotpoint’s Protect & Repair care plan, and find out about the benefits of extended coverage.

Employment – 0843 178 3507

While Hotpoint machines are now manufactured in Italy and Poland, the company still needs engineers for its nationwide breakdown service. If you’re mechanically skilled and interested in a job involving repairs and maintenance on Hotpoint products, then call 0843 178 3507 to join the team of 1000+ Hotpoint engineers across the UK today!

Other Ways to Contact Hotpoint

On Hotpoint’s website, you can find a Live Chat service available 8.30 am to 8 pm weekdays and 8.30 am to 5 pm on weekends. Rather than contacting Hotpoint by phone, you can speak with the customer service team using their instant messenger.

Otherwise, if you have a Twitter account you can tweet to @HotpointSupport for help. If you need to rebook a repair, then include the hashtag #rebook when you tweet.

Maybe you would rather write a letter detailing your issue and send it in the post. This will mean a longer wait for a response, but you can mail it to Hotpoint’s partner brand Indesit at the address below.

Department
Address
UK Head Office
Indesit HQ
Morley Way
Peterborough
PE2 9JB
United Kingdom