0843 208 2059

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About Hotpoint

Hotpoint is both an American and European brand of domestic appliances, split between American Whirlpool (with European rights) and USA’s General Electric. Hotpoint is an old brand which was founded in 1911 and its joint venture with general electric was established in 1920. It is best known for its washing machines and refrigerators. The company has its headquarters in Peterborough and about 1,500 staff are employed there to make the products themselves, however, most of Hotpoint production is now done in Italy.

Hotpoint Contact Numbers

Hotpoint Phone Number
 Head Office
0843 208 2059
Customer Services
0843 208 2059
0843 208 2059

Hotpoint Helpline Opening Hours

Department Opening Hours
Head Office Monday – Friday 8am  – 6.30pm

Hotpoint Head Office Address

Department Head Office Address
Hotpoint Head Office
Peterborough, Cambridgeshire, UK

Reasons to call the Hotpoint Helpline

  • I want to know more information about Hotpoint products
  • I have ordered a Product from Hotpoint and it has not arrived
  • I have received a damaged borken or faulty product from Hotpoint
  • my washing machine is broken and I need it to be repaired
  • I have a complaint to make about Hotpoint
  • I work for Hotpoint and need to contact HR
  • I have spotted a mistake on the Hotpoint website
  • I want to know more about Hotpoint’s latest technology
  • I would like to return a product to Hotpoint


Hotpoint are extremely well known for supplying top of the range home appliances, and everything you need for convenience in your home can be found on the website including tumble dryers, washing machines, ovens, fridges and freezers. You can also buy small home appliances such as vacuum cleaners and steam irons. You can buy any of the products on the Hotpoint website, simply by adding them to your basket and heading to the checkout. As well as the main appliances, Hotpoint supply accessories to go with them which include things like limescale and grease removers for your dishwasher and cooker hood grease filters for your oven. If youhotpoint washing machine are looking for a certain product in particular, you can use the search box on the website and find a product by entering the product’s reference number or name. If you cannot locate a product this way, please call the helpline and someone will help you in finding it. by clicking the ‘experience’ tab on the website you can find out the latest from Hotpoint including innovations, articles that include top tips when looking after and using
your appliances, recipes that you can make whilst using your Hotpoint cooking equipment and any news and offers that are available at the time. Offers might include an exclusive two-year guarantee on your appliance.

Hotpoint Washing Machines

Hotpoint are probably best known for their washing machines and there is a vast range of them available to browse on their website. Depending on how often you plan on using your washing machine, you can view all of the specifications and prices online and choose one that is exactly right for you. You can also read reviews of each machine from people who have purchased it themselves, if you are stuck with which one to go for. By clicking ‘discover more’ you will find out all that you need to know about each appliance. Some products cannot be bought off the Hotpoint website but the website will allow you to locate your nearest store or stockist of the product that you are looking for. You can also call the helpline for this information. If you don’t want to search through the whole range then you can filter out the washing machines by things such as ‘innovation’, ‘energy rating’ and ‘display type’ as well as ‘load capacity’.

Hotpoint Fridge Freezer

Hotpoint have anything from mini fridges to American style fridges all of which are available to browse online. You can browse through fridge freezers if you want a 2 in one, or you can buy them separately if that is more suitable. All of the appliances have great cooling technology and come in a variety of colours. You can choose from different cooling systems such as fan, no frost and static. All of the joint fridge and freezers are free standing, however, if you would like an integrated fridge, they are also available, all in the A+ energy efficient class.

Hotpoint Tumble Dryer

Read reviews abouit Hotpoint tumble dryers on their website as there are many to choose from. The perfect washing machine accompaniment, all Hotpoint tumble dryers will do the job quickly and efficiently and there are different drying capacities and energy efficiencies to choose from. Compare your shortlist against each other to see which one is best for you. Whilst tumble dryers are becoming a home essential, it is important to remember that they do carry a safety hazard. Any safety notices regarding Hotpoint tumble dryers will be found on the homepage of the Hotpoint website. If you have bought a tumble dryer that has been recalled please call the Hotpoint Helpline immediately and your tumble dryer will be replaced completely free of charge.

Hotpoint Delivery

If you have ordered a Hotpoint product online, then you can have it delivered to an address of your choice which is free of charge for small appliances. You can expect your delivery to arrive within 2-3 working days. The courier will require a signature when they are delivering the item so please make sure that you are home to receive the delivery. If you are not home when the delivery takes places, then the courier will leave a card with instructions for you to rearrange delivery. If you have not received a card please call the helpline for help with this. There is no set despatch time and orders will be despatched as soon as the item that you have ordered becomes available. Items that are out of stock when you ordered them may take longer than the standard delivery time, but if you have been waiting over a week for a product then please call the helpline and a member of the team will resolve your issue. For small parts and accessories, it may be 5 days before you receive your items.

Hotpoint Repairs

If one of your Hotpoint appliances breaks down and you require a repair, you can book an appointment for repair either by calling the helpline or heading to the repairs section of the Hotpoint website. You can use the Hotpoint live chat feature which is available 8.30 am – 8pm Monday – Friday and 8.30am  – 5pm at the weekends. If you have a D&G extended warranty on your appliance you can book for a direct repair appointment online.