H&M

0843 557 4841

Contact H&M on 0843 557 4841 seven days a week with any queries or complaints you might have for the affordable fashion retailer. Just ask and H&M will answer!

About H&M

Since the original H&M shop opened in Sweden in 1947, the brand has come a long way. To begin with, H&M was just the H – “Hennes” (Swedish for “hers”) was joined by the men’s apparel retailer Mauritz when it was acquired in 1968. Now, after seventy years expanding fashion, H&M operates in 62 countries with 4,500 stores and 160,000+ employees across the world.

First selling women’s clothing exclusively, H&M branched out to sell high-street fashion for women, men, teenagers, and children, as well as home decor. Even the several individual concept brands designed by H&M have their own stores in some countries. The brand aims to “make fashion sustainable and sustainability fashionable.” This is embodied by the garment collection initiative launched in 2013, where customers can donate their old H&M clothes in any store for recycling.

H&M Helpline Numbers

Here are some of the numbers you can use to contact H&M and the opening hours you can call during.

Department
Phone Number
Opening Times
Customer Services
0843 557 4841
(Mon – Fri) 8am – 9pm
(Sat) 9am – 6pm
(Sun) 9am – 5pm
Delivery
0843 178 3499
(Mon – Fri) 8am – 9pm
(Sat) 9am – 6pm
(Sun) 9am – 5pm
Returns
0843 178 3500
(Mon – Fri) 8am – 9pm
(Sat) 9am – 6pm
(Sun) 9am – 5pm
Gift Cards
0843 178 3501
(Mon – Fri) 8am – 9pm
(Sat) 9am – 6pm
(Sun) 9am – 5pm
H&M Club
0843 178 3502
(Mon – Fri) 8am – 9pm
(Sat) 9am – 6pm
(Sun) 9am – 5pm
Careers
0843 178 3503
(Mon – Fri) 8am – 9pm
(Sat) 9am – 6pm
(Sun) 9am – 5pm

Customer Services – 0843 557 4841

Rather than trying to find a lot of information on your own, just give H&M customer services a ring on 0843 557 4841 and they’ll have the answers to hand for you. Whether it’s locating an H&M store or getting updates on the latest ranges for H&M’s brands, they’re here for you all week. If you want to check if an item is in stock at a particular store or when a sold-out item is coming back, give customer services a call. They can even tell you how to use Scan & Buy in the H&M app while you’re shopping in stores!

Delivery – 0843 178 3499

Call 0843 178 3499 to learn about the four incrementally priced delivery options H&M offers, including instore collection. Although tracking information can take a few days to update, call this number to follow up once your item has been shipped. Otherwise, you can also find out how much you’ll need to spend online to receive free delivery or collection for your order.

Returns – 0843 178 3500

If you bought an item instore then you’ll also need to return it instore. But for online orders, you have a few different options as to how you can return your purchases. Call 0843 178 3500 in order to ask about returns methods, including advice on returning restricted goods. Also, you should call this number if you haven’t received your refund within 14 days, or if you have lost your returns form/free returns label.

Gift Cards – 0843 178 3501

Both e-gift cards and physical gift cards can be bought from H&M, so call 0843 178 3501 if you want to know how to give the gift of fashion. Equally, call this number if you’re the recipient of a gift card and want to know the ins and outs. Find out how to use a gift card instore and online for full or partial payments, how to check your balance, and how you can get your gift card topped up.

H&M Club – 0843 178 3502

Heard about H&M’s rewards club for customers? If not, you can get the info you need by calling 0843 178 3502. Unless you already have an online account with H&M, you’ll need to download the app and register. Let the team walk you through the process and provide the details of all the benefits you’ll be getting – such as 10% off just for joining!

Careers – 0843 178 3503

In the event that you’re looking for a job with H&M, call 0843 178 3503.  They will be able to tell you where to find the vacancies you’re looking for and how to apply. As well, you can ask the important questions about employee benefits and company culture. If you’re a student, find out about any local traineeships or internships with H&M.

Other Ways to Contact H&M

H&M can be found on Twitter and Facebook, but tweet specifically to @hm_custserv to get a response from the customer service team.

If you don’t use social media, then you can write a letter. While H&M’s headquarters are located in Sweden, you can find the address for the UK Head Office below.

Department
Address
H&M UK Head Office
H&M Hennes & Mauritz UK Ltd.
1st Floor
25 Argyll Street
London
W1F 7TS
United Kingdom