0843 557 4841

H&M Helpline
H&M Helpline

H&M is an affordable fashion retailer with stores in many different countries. If you need assistance with a product or an online order, call the H&M Helpline Number on 0843 557 4841.

Other H&M Contact Numbers

Department Contact Number
Customer Services 0843 557 4841
Head Office 0843 557 4841
Online Orders 0843 557 4841

H&M Helpline Opening Hours

Days Opening Hours
Monday- Friday 8am-9pm
Saturday 9am-6pm
Sunday 9am-5pm

H&M Head Office Address

Department Address
Head Office 1st Floor, 25 Argyll Street, London, W1F 7TS

Why would I need to contact the H&M Helpline?

  • To find the location of your nearest H&M store as well as information such as opening times.
  • For more information about a H&M product.
  • For assistance with an online order or a missing delivery.
  • For information about the H&M returns policy.
  • To make a complaint about a H&M product, service, employee or store.


H&M is an affordable fashion retailer. It sells womenswear, menswear, children’s clothes and home products. There are many H&M stores in the UK, as well as a dedicated website where you can shop online. H&M likes to focus on sustainable fashion by choosing to work with independent suppliers rather than owning a factory. In April each year, they release a sustainability report which evaluates how well they have done at creating sustainable fashion for that year. The H&M Group owns other brands besides H&M including Monki, Cheap Monday, Cos, & Other Stories.

H&M Women

H&M has a variety of women’s clothing available. You can opt for basics such as t-shirts and jeans, pieces that will last you multiple seasons such as coats, or statement dresses for a big night out. You’ll also find lingerie, nightwear, sportswear, swimwear and shoes. H&M womenswear is divided into concepts. Divided is a street style collection which is orientated towards younger women who like to stay ahead of the trends. Trend focuses on current catwalk trends such as metallic pleats, slip dresses, and off the shoulder tops. Modern classic attempts to put a modern twist on classic pieces such as the white shirt and the blazer. The Basics collection focuses on basic everyday pieces such as the long-sleeved jersey top, knitted jumpers, sweatshirts and vest tops. The Premium Quality collection focuses on high-quality materials such as real leather, suede and Pima cotton. There is also a plus size range.

H&M is also known for its designer collaborations which usually crash the website and sell out quickly. The most recent collection was Kenzo, but in the past, H&M has collaborated with the likes of Alexander Wang and Versace.

H&M Men

H&M shopping
H&M shopping

At H&M, men can take care of all their fashion needs. You can find basic items like knitwear, jeans and t-shirts as well as shirts and suits. You’ll also find accessories and other items such as underwear, belts, shoes and nightwear. As with womenswear, H&M menswear is divided into concepts. Divided focuses on streetwear such as hoodies, joggers and t-shirts. L.O.G.G focuses on tailored pieces such as shirts and chinos for an affordable price. Modern Classic represents classic style with a fresh twist with coats, shirts, trousers and jumpers. The Basics collection offers multipacks of t-shirts, hooded jackets and socks. The Premium Quality collection is made up of higher quality materials such as lambswool, cotton twill and Merino wool.

H&M Kids

H&M is one of the best UK retailers for children’s clothes. Clothes start from newborn (0-9 months) and go up to 8-14 years. For babies, you will find a variety of clothing including leggings, jumpers, tights, all-in-ones, sleepsuits, shoes, bodysuits and much more. Essential items such as bodysuits and sleepsuits are available in affordable multipacks. For older children, the focus is on soft fabrics and functional clothes which can stand up to wear and tear. For girls, you will find everything from glittery party dresses to jumpers and jeans, whereas boys have many options from smart suits to twill trousers and printed t-shirts. There are three concepts for H&M children’s clothes: Basics for the essential items such as t-shirts and leggings, a Kids’ jeans concept for denim pieces and Conscious, which focuses on sustainable fashion that is made to last. You can shop kids’ clothes by theme too: party, holiday shop or spring arrivals. If you’re searching for a gift for a child, you will find plenty of choice from toys to headphones.

H&M Home

If you’re looking for affordable soft furnishings, H&M is a great choice. You will find everything that you need to furnish your home such as bath mats, bed linen, carpets, curtains, kitchenware, storage, tablecloths, tea towels and decorations. You can shop by trend or by the look that you are hoping to obtain i.e. rustic or decadent. There are two concepts for the homeware department: Conscious and Premium Quality. The Conscious collection focuses on sustainable products such as bed linen, tea towels and sheets. The Premium Quality collection uses higher quality materials such as wool and washed linen.

H&M Delivery and Returns

There are two delivery options when you shop at H&M. The first is standard delivery which takes 2-3 days after your order is confirmed. It’s free for orders over £50 or £3.99 for orders underneath this amount. Standard delivery is available 7 days a week. The second delivery option is next-day delivery, which delivers orders the next day if you place the order before 7pm. For orders placed after 7pm, they will be delivered within two working days. Next day delivery costs £5.99. You can opt to have your H&M order delivered to your home address, to an alternative address or to your local parcel shop. When your order is shipped, you’ll be sent an email with tracking information.

About H&M

H&M was first founded in Sweden in 1947 as Hennes, which is Swedish for ‘hers’. The founder later acquired another retailer Mauritz Widforss, which inspired him to include a menswear collection in the range and the name was changed to Hennes & Mauritz.

Throughout the 70s, the company continued to expand throughout Europe and the first US store opened in 2000. Today, H&M is the second largest global clothing retailer behind Inditex who own Zara.

For more information about H&M, call the H&M helpline number on this page.