GWR

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0345 700 0125

Contact GWR on this number to speak to the Great Western Railway customer services department. GWR is the trading name of First Greater Western Limited, which is a train company operating in parts of southern England and Wales. FirstGroup owns them and operates the GWR franchise. This includes management of almost 200 stations and train services calling at 270 stations. Outside of London and the Thames Valley, it operates some services in South West England and South Wales, including the Night Riviera sleeper train.

GWR Contact Numbers

Department
Opening Times
GWR Customer Services
(Mon – Fri) 6am – 11pm
(Sat – Sun) 6am – 11pm
GWR Train Tickets
(Mon – Fri) 6am – 11pm
(Sat – Sun) 6am – 11pm
GWR Refunds & Compensation
(Mon – Fri) 6am – 11pm
(Sat – Sun) 6am – 11pm
GWR Business Direct
(Mon – Fri) 6am – 11pm
(Sat – Sun) 6am – 11pm
GWR Assisted Travel
(Mon – Fri) 6am – 11pm
(Sat – Sun) 6am – 11pm
GWR Complaints
(Mon – Fri) 6am – 11pm
(Sat – Sun) 6am – 11pm

GWR Customer Services

Contact GWR customer services on this number. You can call this number to check on promotions and special offers for tickets on certain journeys. Or get more information about railcards and discounts with those. Contact GWR for network updates or to check their engineering plans in case of disruptions to your journey. Call to check train timetables or to check the opening times or parking facilities at a train station. Contact GWR to report an item of lost property. Or call to enquire about involvement in a customer panel.

GWR Train Tickets

Call this number if you need help with buying train tickets for journeys on the Great Western Railway. Find out about discounts for booking tickets in advance and the different types of fares available. You can enquire about GroupSave bookings if you are travelling in a group for leisure or business. Call them about upgrades like Weekend First, or get more information about Railcards. You can also call to get help with touch smartcards. If you need to make changes to your ticket, you can request this at an added fee of £10.

GWR Refunds & Compensation

If you did not use your train ticket, call the number to find out whether you can apply for a refund or not. Unless the reason for you not travelling was a delay or cancellation by GWR, they will charge a £10 administration fee for every refund application. Call for help with refunds according to the type of ticket and the method of purchase. You may be able to get a partial refund for a season ticket. If you experience disruption due to a delay, you should call to apply for compensation. This includes season ticket holders.

GWR Business Direct

GWR operates plenty of commuter train routes. If you are travelling for business, whether frequently or every now and then, you could benefit from a Business Direct account. Call GWR on this number if you are a Business Direct customer in need of assistance. This could be regarding your account in general or a specific journey booking. Complain if you are unhappy with a service, such as the Wifi, power sockets, or seats onboard the train, or even the snacks. Or call to complain about disruptions to your business travel.

GWR Assisted Travel

If you or a travel companion are elderly or have a disability, then you may require special assistance when travelling by GWR train. Call the helpline to find out how to apply for assisted travel or to check on the facilities and accessibility of trains or particular stations. You may need help with booking tickets or with getting onto and off the train. Request mobility ramps or wheelchair-to-seat transfers for destination or origin stations, or all points. Get permission if you need to bring an assistance dog on the train with you.

GWR Complaints

You should talk to staff onsite if you experience a problem on the train or at the station. They should be able to assist you there and then. If not, or if you experience the problem before or after your scheduled journey, call the helpline to make your complaint. When you complain about GWR you need to provide details such as the time and date, the stations, the names of staff, and ticket or booking numbers. These will help GWR to investigate. If you are unhappy with their response, then appeal to the Rail Ombudsman.