3 Mobile, or Three, is a mobile network provider in the UK. It is now a global brand after first launching in the UK in 2003. The network provides 3G and 4G coverage for customers and has a partnership with Superdrug Mobile. If you need to contact Three customer services, here are the best ways to do it.
Get in touch with 3 by phone
As a phone service provider, it is easiest to call 3 customer services on the phone. Call 0844 826 8076 and it will ask you to choose from numbered options. Press 1 for existing mobile and broadband accounts or press 2 to join 3 or get an additional phone. If you press 1 then you will have to enter your 3 phone number. Otherwise, if you wait, there will be more choices. You can press 1 for contract phones, 2 for pay as you go, or 3 for broadband tablets or dongles. If you initially pressed 2 for a second lot of options, you can press 1 for buying queries or press 2 for upgrades and top-ups to your existing account. You can find the phone number for a specific store here.
Get in touch with 3 by e-mail
Unfortunately, 3 does not seem to have a public customer services e-mail address. If you want to contact them online rather than speaking on the phone, you can go to the “Contact us” page on Three’s website. Choose a topic to speak with Three about from the drop-down list as shown below.
Then click the “See contact options” button. It will show you some relevant articles which could give you the information that you are looking for. If you don’t find it there, then you can use the Live Chat. It is open all the time, but it depends on adviser availability. You may have to wait to talk to someone.
Send 3 a letter
It is much slower, but if you want to contact 3 in writing, then you could send them a letter. You would have to pay for the postage yourself. If it is a serious matter, then you might want to use a trackable postage service. It will cost more, but you will be able to check when they receive your letter. You can send enquiries and complaints to 3 at the PO Box address below.
3 Customer Services
Hutchison 3G UK Ltd
PO Box 333
Speak to 3 on social media
Another way to contact 3 online is to go on social media. There is an official Facebook page, but there is no messaging function for it. The only way you can get assistance there is from fellow Three customers checking the page.
Three also has an active Twitter account, and a separate dedicated customer support account as well. You can tweet @ThreeUKSupport during the times in their bio, seven days a week. Only share details like your phone number and e-mail address if you message them privately, never in public tweets.
The social media team also offer a web chat, which you can access when you click on the link in their Twitter bio. It is available during the same hours as Twitter support. You will need your account details to hand before you start.
Check 3 Support FAQs
Before you contact 3, or while you wait for an adviser, you might want to try looking for the answer to your question yourself. There is a Support section on Three’s website with lots of helpful articles to answer customers’ FAQs.
The Support section is divided into several different sections so that you can find information relating to a specific line of enquiry. This could be a device or SIM query, problems with your bill or contract, or questions about Three network coverage and international costs. You can find all sorts of guides or instructions. If you still need help, then you can contact 3 customer services.