If you make a purchase from iTunes and then change your mind, you would have to cancel the payment to get a refund. However, some iTunes users do not know how to recognize a real payment cancellation form from a fake. If you receive an e-mail from Apple, here are some things you need to know.
What is an iTunes payment cancellation form?
In most cases, purchases from iTunes will be non-refundable because the content is available to use immediately. If there is an accidental purchase, you must contact iTunes to explain and request a refund for the transaction. The same applies if you are billed for a subscription that you tried to cancel in your iTunes account. There won’t be an actual payment cancellation form for you to fill out. You will just have to fill out a regular contact form so that Apple customer services can check the details and then provide a response. Apple does not send links to cancellation forms along with e-mail invoices.
How can you tell if an e-mail is actually from Apple?
Scams are growing in sophistication, meaning that it can be difficult to tell at first glance that an e-mail is phishing. This is why it is important to look closely at any correspondence involving financial transactions. Do not panic and click on links or download attachments thinking that you have already been hacked or had your money stolen. Check legitimate sources like your bank account and Apple account first. Check the e-mail address the e-mail came from, too, as it is likely to not be a legitimate one. Apple will always address you by name, whereas scammers will use generic addresses or the username attached to your account. Compare it to previous e-mails from Apple that you know are real and you are likely to spot a lot of differences.
How can you tell if an Apple invoice e-mail is fake?
If you do receive an e-mail from Apple with an invoice, there are ways to tell if it is legitimate or not. Unsolicited e-mails are likely to be fake. They work by making the customer panic that their money has been taken, so they will automatically click on the cancellation link and supply their details without thinking. Ironically, the senders of such e-mails use the fear of fraudulent transactions to trick people into giving them their information so that they can actually commit fraud. Apple would never send unsolicited e-mails with attachments or cancellation links, especially not requesting your payment details or personal details like the answers to possible security questions.
How can you check if an Apple invoice is real?
Genuine invoices from Apple should always include your billing address. The scammers who send fake invoices are unlikely to have this information (which is why they try to get you to give it to them!). As mentioned, Apple will never send customers messages asking them to provide payment card details or personal information over e-mail. An easy way to check whether an invoice is real is to go into your Apple account and view your transaction history. If the purchase is not there, then it is a phishing e-mail. You should be able to request a refund from iTunes if you do notice a problem with your purchase history. You can turn off subscriptions if you want to stop paying.
What should you do if you receive an Apple phishing e-mail?
If you do receive a fake payment cancellation form e-mail, do not worry. It does not mean that you have been hacked, you just need to ignore the scam. Do not click on links or download and open attachments in e-mails like this. They are likely to take you to fraudulent websites which will harvest your information or contain viruses. Simply forward the e-mail to Apple then delete it. You can report the scam e-mail to them by forwarding it to the address email@example.com. If you were caught out by a scam and supplied some personal information, immediately change your passwords and keep a close eye on your account activity. If you have a serious problem with phishing that you need help with, you can call Apple on 0843 557 3397.