Nike is an American sports brand, designing and retailing a range of items. They sell athletic clothing, footwear, equipment, and accessories. Nike has an iconic tick logo known as the swoosh and a famous “Just Do It” slogan. The company has been around since the 1960s and is now a major name in its industry around the world. Here are the ways that you can contact Nike.
Get in touch with Nike by phone
You can contact Nike by calling 0207 660 4453 to reach their head office. It provides a list of numbered options to go through to the relevant area for your enquiry. You can press 1 for consumer queries and online orders, press 3 for Nike Golf customer services, or press 4 for Nike reception. Only press 2 for the Payments & Finance team if you are an employee or business partner working with Nike. You can call a Nike store directly if you find the details.
Get in touch with Nike by e-mail
When you send an e-mail to Nike customer services, they aim to respond to you within 1 working day. Click here to e-mail Nike. There is an online form rather than a direct e-mail address for Nike. As you can see from the image below, you must enter your details and submit a query. You can upload an attachment like a photo of a product or a copy of previous correspondence.
You can also select a category, such as returns and exchanges or product information. If you do not want to wait for a reply, then a Nike live chat is also available. You can speak with a person at Nike between 8am and 5pm on weekdays only. If you are a reporter or blogger trying to contact the Nike UK press office, then you can send an e-mail to firstname.lastname@example.org.
Send Nike a letter
Nike has had offices at Doxford in Sunderland for years, although it has moved buildings within the park during that time. There is also the head office in London, but you are more likely to get a response from writing to their customer services department first. This will take longer than if you were to contact Nike online. You can write a letter and post it to Nike here:
Doxford International Technology Park
Tyne And Wear
Speak to Nike on social media
Like most internationally famous brands, Nike has a social media presence with verified accounts. Some of these accounts are for news and marketing only, such as their Facebook page. However, it is more likely to get a reply if you try to contact Nike on Twitter. Follow @Nike and send a tweet to them.
There is also a @TeamNike account on Twitter which is for Nike fans and customers. It is a good place to look for product advice and aftersales and aftercare information for anything Nike-related, no matter where you are.
As you can see from their Twitter bio, Team Nike offers global support in 5 other languages besides English. They are based at the Nike headquarters in Oregon in the USA, which is the international head office and base for Nike.
Nike Online FAQs
If Nike customer services are busy, you might be able to find information by yourself. Search the “quick assists” section of the Nike website for answers to some FAQs. They are organized into helpful sections to make this easier.
You can find out more about online orders, delivery, and returns, or about product details and care instructions. You can also find out about NikePlus and Nike’s business operations. Contact Nike if you’re still in need of help.
Go to a Nike store
You can visit any Nike store near you to browse stock and find out more about Nike products by asking the staff. If you have a problem in a Nike store, then ask to speak to the senior staff in that store. Report issues to general customer services if they fail to resolve a problem in the store.
You can find the address, opening times, and phone number for every Nike location by searching online here. It will also advertise local opportunities with Nike, such as in-store events, promotional offers, or Nike experiences.