Sky customers often join Sky for its exclusive channels and other benefits. If there is a problem with your Sky subscription or services, then you will need to contact Sky. The fastest way to resolve an issue is to call for assistance on the phone. If the phone lines are busy, there are other ways to contact Sky as well. Read the following guide to find out how or when you can contact Sky.
How do I contact Sky by phone?
You can call Sky on 0844 826 8666 to speak to Sky customer services. The phone lines should be open between 8.30am and 11.30pm, even on weekend days. If they are busy, then it should tell you how long you will be waiting on hold to speak to a person at Sky. Existing Sky customers can enter the phone number linked to their Sky account to proceed. Their automated answering service will ask you to state clearly why you are calling, in a few words. You can wait for the list of options and press the appropriate number otherwise.
How do I contact Sky by e-mail?
Sky does not make it easy to e-mail them, because they do not list a public e-mail address. However, there are several e-mail addresses that you can try to contact Sky over e-mail. For example, you can send Sky programme complaints to viewerR@sky.uk. To contact Sky by e-mail to discuss your Sky account, send the e-mail to email@example.com. You can also try to e-mail Sky customer services at firstname.lastname@example.org. Alternatively, if there is an advisor available to talk then you could use the instant live chat.
How to contact Sky for free
Besides the cost of your internet connection, it is free to contact Sky online. You can do so by e-mail, as above, or through social media if you use it. Sky customer support teams are contactable on Twitter at @SkyHelpTeam. The opening hours are shown in the account bio. It may not be completely free unless you can borrow a stamp from somebody else, but you could write a letter to Sky and send it in the post. The postal address for Sky customers is:
Sky Subscribers Services
PO Box 43