0843 208 2403

Greggs is a national chain of bakeries in the UK. If you have a complaint to make or would like more information about Greggs products, call the Greggs customer service team on 0843 208 2403.

Greggs Contact Numbers

Department Contact Number Opening Hours
Customer Service 0843 208 2403  Monday – Friday: 9am-6pm
Menu 0843 2082 404  Monday – Friday: 9am-6pm
Complaints 0843 816 6109  Monday – Friday: 9am-6pm
Christmas Menu 0843 816 6112  Monday – Friday: 9am-6pm
Locations 0844 826 8004  Monday – Friday: 9am-6pm
Drive- Thru 0843 816 6113  Monday – Friday: 9am-6pm

Customer Service

If you have an issue with a Greggs product, location or service, call the Greggs customer service number on 0843 208 2403. You can use this number to make a complaint or leave positive feedback. When you call the number, you will hear a welcome message before being passed straight through to the customer care team – no automated menu options, just straightforward and simple, like Greggs themselves.


The Greggs menu varies regionally, with local specialities prominent in certain areas.  There is a nationwide menu which includes pies, pastries, cakes and sweet treats. Popular national menu items from Greggs include steak bakes, sausage, bean and cheese melts, sausage rolls, doughnuts and pizza. Regional areas will have their own items added to the menu. This includes egg custard tarts in Manchester, Scotch pies in Scotland and London Cheesecake in London. If you have a query relating to the Greggs menu, call Greggs customer service on 0843 2082 404.


If you have been unsatisfied with a Greggs product, or you feel the customer service was poor, you can make a complaint to the Greggs central customer care team. You can do this by calling 0843 2082 404. When you call this number, you’ll speak to the customer care department who are based in Newcastle-Upon-Tyne. They’ll be able to help you with your query and make sure that your complaint is resolved to your satisfaction.

Christmas Menu

Every year, Greggs launches a seasonal Christmas menu. The most popular item on the menu is usually the Festive Bake – a chicken pastie with stuffing, bacon and a cranberry sauce. This year, there’s also a turkey, bacon and cranberry roll (like a sausage roll), Christmas lunch soup, mince pies, and a Christmas lunch toastie. If you have a question about the Christmas menu, such as the nutritional guidelines, contact customer care on 0843 816 6112.


If you need to find out information about your local Greggs store, such as the opening times or facilities available, you can do this by calling Greggs customer care. You can also use this number to find the closest Greggs store to you. If you need to find out more about a Greggs location, call customer care on 0844 826 8004.

Drive-Thru and Delivery

Greggs recently opened a drive-thru in Greater Manchester. It was hailed as the future of Greggs, with many busy commuters passing through to get their pastry fix. In certain cities around the UK (Newcastle, London and Manchester) you can get Greggs delivered to your home or office. This includes sandwich platters, pasties and sweet treats. You can do this online. If you have a question which relates to the Greggs drive-thru or delivery, call the customer care team on 0843 816 6113.

Other Ways to Contact Greggs

You can write to Greggs at the following address:

Greggs plc
Greggs House
Quorum Business Park
Newcastle upon Tyne
NE12 8BU

You can also follow Greggs on Twitter @GreggsOfficial.