First Utility


Useful First Utility Helpline Numbers:

First Utility Phone Number
Helpline 0844 453 0203
Customer Services Contact 0843 557 4513
Head Office Contact 0844 826 8017

First Utility Helpline Operating Times

Department Opening Hours
Head Office Monday – Saturday: 8am – 8pm
Sunday: 10am – 5pm

First Utility Postal Address

Department Address
Head Office Point 3
Opus 40 Business Park
Haywood Road
CV34 5AH

First Utility FAQs

What should I do if I find a leak?
How can I query a billing problem?
Can I switch over to First Utility?
I want a smart meter from First Utility. How do I get one?
Do First Utility have a standing charge?
Do First Utility have a standing charge?
Are First Utility a British company?

About First Utility

First Utility is a utilities company (though not the first one, as implied by their name) and an energy-centric utilities provider centred in the UK. Specialising in electricity and natural gas, the company is headquartered in its ancestral heartlands of Warrington, and generates its electricity and gas by maintaining a number of electricity generating power plants, natural gas refineries, and secure transit pipeline systems.

"With First Utility, you can cook whatever you like!"
“With First Utility, you can cook whatever you like!”

Why would I call the First Utility Helpline Number?

Utility companies are central to the lives of their customers, and their day-to-day goings-on. First Utility, as a provider of both electricity and natural gas, is no exception, and as a result, its customers may need to call the company for any number of reasons, at any time.

With thousands of households, businesses and other entities relying on them for light, electricity and heating, it’s essential to the everyday lives of millions, and those millions may need to call due to a problem, to make a complaint, or just to talk about tariffs and prices, or take advantage of an offer.

Your reasons for calling First Utility may include, but certainly won’t be limited to:

  • Paying an outstanding bill
  • Resolving a problem with your First Utility online customer account
  • Switching on to First Utility
  • Getting help with reading your meter or providing a meter reading
  • Reporting an outage in electricity or gas
  • Reporting a gas leak or suspected gas explosion
  • Arranging to have your meter fixed

First Utility FAQs Expanded

What should I do if I find a leak?

Gas Leaks

If you suspect that you have a gas leak somewhere in your home, there’s no time to lose. First, you need to open all the windows and doors, increasing the ventilation to your home as high as possible and helping to disperse the potentially deadly gas. Then, if it isn’t too risky, you should turn off the gas supply at its source, the emergency control valve (which can be found by the meter).

Wait outside, and phone the First Utility helpline as soon as possible.

The gas leaks can be given away by several telltale signs – a shimmering in the air, the hiss of escaping gas, the signature smell of the toxic particles, the feeling that there’s not enough oxygen in each breath of air you’re taking, the feeling of becoming “fuzzy” and disorientated, or the enormous fiery blast you may accidentally spark, engulfing your house and all within it.

Loss of electricity supply

If your power goes down, the first thing you should do is check your fuse box. If all the fuses are still active, you should check with your neighbours to see whether their power is down too, and if their lights are still on, a call to First Utility is in order, to bring out an engineer as quickly as possible.

Meter trouble

If you suspect a problem with your meter, you should check the troubleshooting page dedicated to meters on the First Utility website (this is not that website). If you can’t fix the problem using that, you may need to call an engineer.

Carbon Monoxide poisoning

Carbon monoxide poisoning is a dangerous and silent killer, but can be easily avoided if you know the symptoms. Those symptoms are flu-like feelings, headaches, dizziness and nausea, and will usually get better – or disappear entirely – when you leave your home and go to a well-ventilated area. In the event of a carbon monoxide leak, quick action could save your life, and the lives of those around you. For more information on carbon monoxide leaks click here.

How can I query a billing problem?

If you think there’s something wrong with your bill, don’t understand what it’s saying or worry that it’s incorrect, don’t hesitate – get in touch with First Utility on their helpline as soon as you can.

If paying the balance is the issue, you can set up your bills to pay as a direct debit, or can use the official First Utility website (not this, this isn’t it) to pay your bills. The First Utility helpline can also take payments, if that’s what you want to do!

If the reason you’re struggling with your bill is financial, don’t wait – let First Utility know asap. Helping you pay their bill is in their best interest, so let them know you need help, and First Utility will take into account your personal circumstances and piece together a solution based on that.

These solutions may include a temporary break in payments, arranging for you to pay your bills in instalments, or the automatic subtraction of your bills from your benefits package or wage.

Can I switch over to First Utility?

Of course you can! The fastest and easiest way to do so is on their First Utility helpline, 0844 453 0203, but other contact methods also work. Once you get through, you’ll be asked for some information, and then you’ll be given a date for your switch. There’s even a two-week (or 14-day) cooling off time, allowing you to change your mind and leave easily.

After the 14 days, you’ll be told what your estimated payments will be, based on information given by your previous supplier, and one final meter reading will be taken for them, to allow them to most efficaciously charge you for your last ounce of patronage.

The switching process usually takes 21 days or so, and while you may not receive your last bill from your rejected previous supplier for a while, the first bill for First Utility will usually go straight away.


I want a smart meter from First Utility. How do I get one?

Every customer of First Utility is in line to receive a smart meter – the company have pledged to get every customer onto using one by 2020! So you can sit back and relax. However, if you really want to be bumped up the queue, you can call the First Utility helpline and talk to them about it – we’re sure they’d be more than happy to help out.

What’s the standard tariff for First Utility?

There isn’t one “standard tariff” which First Utility applies to its customers – instead, for more variety and opportunity for its customers, First Utility offers a selection of four possible tariffs, applicable as needed. None of them hold the supreme spot as the “standard” tariff, but they are all important.

The four tariffs are all different, but hold valuable niches – from the First Variable Tariff, to the other, more fixed options.

Do First Utility have a standing charge?

Utility company standing charges are set, unchangeable charges, as solid and unyielding as the roots of the mountain. They are set depending on the charge requisite in maintaining your electricity supply, and will be calculated when you first switch on to First Utility, and then split, so you can enjoy them as small daily charges.

It is different from customer to customer, set by your local area, the local network charges, the National Grid and other unique factors, resulting in a charge that is uniquely yours!

Are First Utility a British company?