First Utility

0843 557 3813

First Utility Contact Numbers

Department Contact Number Opening Hours
Customer Service  0843 557 3813 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Leak Helpline  0843 557 5194 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Billing Issues  0843 658 0675 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Switching to or from First Utility   0844 826 8069 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Smart Meter Helpline   0844 453 0203 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed

Customer Service

If you’re having trouble with your First Utility Service, you can call the First Utility customer service team on 0843 557 3813 and someone will be able to talk to you soon. If this line is busy, you will either be placed on hold, or you will be taken to an automated service which will determine which department is the best suited to you.

Leak Helpline

If you think you may have a gas leak, it’s important to get it checked right away. The emergency line for gas leaks is 0843 557 5194, and you must ring this immediately if you suspect that your house has succumbed to a leak.

Gas leaks can be assumed if you notice the following things:

  • A shimmering in the air
  • A small hissing noise
  • A gas smell in the air
  • Feeling dizzy or disorientated

If you notice any of these signs, ring the helpline, get your family outside and wait until someone can come and see you.

Billing Issues

If you think there’s something wrong with your bill, don’t understand what it’s saying, or worry that it’s incorrect, don’t hesitate – get in touch with First Utility on their helpline as soon as you can on 0843 658 0675. This line is automated and will put you through to someone after you answer a series of questions regarding your account and billing.

Switching to or from First Utility

The fastest and easiest way to switch to, or from, First Utility is via the First Utility helpline on 0844 826 8069. 

Once you get through, you’ll be asked for some information, and then you’ll be given a date for your switch. There’s even a two-week (or 14-day) cooling off time, allowing you to change your mind and leave easily.After the 14 days, you’ll be told what your estimated payments will be, based on information given by your previous supplier, and one final meter reading will be taken for them, to allow them to most efficaciously charge you for your last ounce of patronage.

The switching process usually takes 21 days or so, and while you may not receive your last bill from your rejected previous supplier for a while, the first bill for First Utility will usually go straight away.

Smart Meter Helpline

Every customer of First Utility is in line to receive a smart meter – the company have pledged to get every customer onto using one by 2020! So you can sit back and relax. However, if you really want to be bumped up the queue, you can call the First Utility Smart Meter Helpline on 0844 453 0203 and talk to them about it – we’re sure they’d be more than happy to help out.

Other ways to contact First Utility

You can write a letter to First Utility at the address below. This is ideal if you would like written correspondence

Point 3
Opus 40 Business Park
Haywood Road
CV34 5AH

About First Utility

First Utility is a utility company (though not the first one, as implied by their name) and an energy-centric utility provider centred in the UK. Specialising in electricity and natural gas, the company is headquartered in its ancestral heartlands of Warrington and generates its electricity and gas by maintaining a number of electricity generating power plants, natural gas refineries, and secure transit pipeline systems.