0844 453 0230

FCA logo

FCA Contact Numbers

antander Phone Number
Head Office Contact 0844 453 0230
Customer Services Contact 0844 453 0230
Complaints Service 0844 453 0230

FCA Helpline Opening Hours

Department Opening Hours
Head Office Lines Open 24 hours a day, 7 days a week

FCA Head Office Address

Department Address
Head Office 25 The North Colonnade, London E14 5HS.

What is the FCA?

As a financial regulator, the job of the FCA is basically to make sure that consumers are treated fairly and get the right deal by making sure that the markets are working effectively for both businesses and individuals. The Financial conduct Authority was founded in 2012 after the Financial Services Act came into force and gave all financial responsibility to the Bank of England. The Financial Conduct Authority came as a part of this, as part of its regulatory structure. The Financial Conduct Authority has a significant amount of responsibility and power and has the right to investigate both firms and individuals. The FACE know that regulating the financial sector has a huge effect on the economy and the public and so they attempt to ensure an appropriate degree of protection for their consumers at all times. The organisation is completely independent from the government and is funded entirely by the firms that they regulate. They are, however, accountable to parliament.

Reasons to call the FCA Helpline

  • I want to make a complaint to the FCA
  • I run a business and are concerned about my finances
  • I want to know a bit more about what the FCA do
  • I want to know how the FCA can help me as an individual
  • I feel I am in danger of being scammed
  • I have received fake letters, emails or phone calls
  • I want to know what my rights are as a consumer
  • I need to report an unauthorised firm

FCA Register

This is a public record that holds details of firms or individuals that are currently, or have in the past, been regulated by the Financial Conduct Authority. The register is totally accessible by the public and can be searched when you visit the FCA website. If you want to access it but are having trouble viewing the register online then please call the FCA Helpline. There are a number of reasons why you might want to use the FCA register, one being to check that a company you are using or are planning on doing business with are FCA checked and are completely authorised. You can also see relevant information about certain companies so it may be a quick and easy way to gather the information that you need. Information that the register gives you access to includes; basic information such as contact details and trading names and whether a firm is authorised or approved. If you find that something is not listed or is inactive and you would like to find out this specific information about them then you should contact the firm that this adviser is currently working with. Please call the helpline if you would like further information about what sort of details the FCA register can release or if you would like some specific information and are having trouble finding it then please call the helpline and adviser will assist you in finding what you need.

FCA Website

Everything that you need to know about the FCA, including who they are and the public services that they provide can be found on the FCA website which is easy to navigate and should have all of the information that you require. Here, you can find all of the firm types that the FCA deal with, as well new firms that have authorised. They also have a news tab that is updated by the website regularly so that visitors can find out what is happening in the financial world. You can view recent press releases as well as statements and warnings. If you are a consumer, there is a whole category that is dedicated to your rights as well as understanding when you are entitled to compensation and what happens when you make a complaint. The FCA strive to protect their consumers and so they give sound advice on how to avoid scams such as how to report a scam or an authorised firm should you come across one Almost all firms that offer financial services in the UK should be authorised with the FCA and it is important to remember this. There is also advice on how to protect large sums of money such as deposits and savings, and what to do if you find that their protection has been breached. Please call the helpline if there is anything on the FCA website that you are struggling to understand.

FCA complaints and compensationFCA Complaints and Compensation

If you feel you have been scammed by a financial company then it is important that you report it straight away, not only to help in getting your money returned to you but also to ensure that the same thing doesn’t happen to other people. The FCA website makes it easy to report these things with an online form requiring details of what type of scam you think it was as well as details of the company that you were scammed by. You will also be asked for details such as the dates that you liaised with said company and details of the account that you were asked to put money into. If a firm fails that owes you money, you will be entitled to compensation and the FCA provides information on how to go about claiming in the right way, which involves contacting the company directly and taking it from there if you have no luck. If you have not been scammed but are still unhappy with a service that you have received you can make a complaint yourself to the Financial Ombudsman Service free of charge. You can use a claims handler if you would prefer but please take the cost into consideration. Victims have many rights in the eyes of the FCA so don’t forget to check the website to find out what you are entitled to in an unfair financial situation.

FCA Consumer Rights

It is important to know your rights when it comes to finances and you will find everything you need to know on the FCA website. If you have large savings and are saving up for a deposit then it is worth protecting your money should a financial service go bust. You can follow the FCA steps to ensure that this is done correctly, including knowing your deposit protection limits and being aware of multiple brands. It also gives advice on what to do if you feel you have been mis-sold PPI.