E.ON Contact Numbers

EON Phone Number
Helpline 0843 658 6888
Tariff Enquiries 0844 453 0205
Complaints 0843 658 6888

E.ON Head Office opening Hours

Day Time
Mon-Fri 8am – 8pm
Saturday 8am – 6pm

E.ON Head Office Address

Department Address
Head Office Westwood Way
Westwood Business Park
West Midlands

Reasons to call the E.ON head office contact number:

E.ON is a utility company, and as such, it is central to the lives of its customers in a way that lesser companies could never dream. Thanks to E.ON, the lights stay on, beating back the darkness of the outside world. Thanks to E.ON, the router works, the phones can charge, and you are connected to the Earth. Thanks to E.ON, the food stays cold, the kettle boils, the TV switches on.

Therefore, it’s possible that at some point in your life you’ll need to call E.ON, for one reason or another. Perhaps there’s been a power outage, or a localised failure. Perhaps you’re just calling to talk about tariffs, or you’re ready to take a step into the brave new future and have a smart meter installed. Whatever your reason, you need to call E.ON, and it can’t wait.

Your reasons for calling E.ON may include, but certainly won’t be limited to:

  • Submitting the readings from your non-smart E.ON meter
  • Changing addresses
  • A power outage or cut
  • Switching on to E.ON from another provider
  • Switching away from E.ON to another provider
  • Boiler failure or inability to operate your E.ON boiler
  • Switching address to a previously E.ON-linked home
  • Getting a quote for switching on to E.ON
  • Asking about walking through the door to the dazzling future with E.ON Smart Meter installation
  • Enquiring about E.ON tariffs
  • Losing your E.ON online login information
  • Registering an official complaint against E.ON

Paying Your E.ON Bills

If you haven’t yet entered the future of humanity with an E.ON smart utilities meter, the easiest option for you to cover your utility bills will likely be monthly direct debit, changeable based on meter readings.

Alternately, if automatic direct debits spook you, you can pay every bill manually using the online website, or use the helpline for E.ON to pay your bill over the phone – although you should be aware that this archaic bill-payment method is limited to those who still receive paper utility bills by post.


E.ON Smart Meters

Your E.ON smart meter is your gateway to the future. It is the pinnacle of utilities technology – an interconnected smart machine with the cognitive capacity of a higher mind; the ability to track multiple variables and model complex forms, and communicate instantaneously with other smart technology.

But what can an E.ON smart meter do for you, besides working acts of technological wonderment throughout your home? For starters, it can save you money. It can be installed free of charge, and acts in a similar manner to the Pay As You Go utility meters employed by utility companies like Ovo and its ilk – with the added caveat of exceptional connectivity.

Easy to top up online, and with a balance that can be read from anywhere, the smart meter will submit its own readings to E.ON, and will be able to provide you with a tailored plan for saving energy that can protect the world we live on at the same time as it protects our wallets!

The primary advantage to owning a smart utilities meter is in the accuracy of your billing – which will switch over to extraordinarily up-to-date, minute-by-minute accuracy as soon as you activate your smart meter. However, it is important to note that a smart meter on its own will not save you money – it is only a tool, a way of discovering where all your money is going, when you use the most energy, and how you can cut down.

It is the cutting down on consumption that actually lets you save money, but with an E.ON smart meter, cutting down couldn’t be easier!

"On my way to help you save energy!"
“On my way to help you save energy!”

Switching onto E.ON, taking it with you, or leaving

Taking with you when you move home E.ON

If you’re moving home, and your new place is one which is already connected to the E.ON network, you can enjoy uninterrupted service with an expedient signup process, needing only one phone call and a few details.

You can make this call to the E.ON helpline found on this page, and from there, will only need to submit a few preliminary readings of your meter to get the ball rolling! In a similar vein, if you want to take E.ON with you from your old home to your new, like a cherished keepsake of a former life or a beloved, doddering elderly family member, you can – simply go to the official E.ON website (this is not it) and give them the readings of your meter at your new home – this is essential, as without accurate readings you may be overcharged considerably.

Switching to E.ON from another, weaker utility supplier

If you can no longer bear the hubris and opacity of your current utility company and you must get out, you can always look to E.ON. With E.ON, switching over is easy; just go to the official E.ON website (this is not that website) and ask for a quote, providing any information required to place you on a suitable tariff.

The transfer period takes, on average, seventeen entire days – if it takes longer, the E.ON helpline is there for you.

If you’re switching away from E.ON

If you elect to reject E.ON and make your own way on the tempestuous seas of life, you will not be charged an exit fee for the privilege. If you do discover a charge has been applied, do not stand for it – call the helpline immediately.

If you are leaving due to a change of address, please courteously submit your last meter reading and your new address, so that your last bill from E.ON can be delivered correctly.

Please do not completely forget to do this.


E.ON Available Tariffs

E.ON has a range of tariffs available to suit any taste and requirement – and adapt their quotes based on information provided by the customer during the online “quote” phase of their entanglement.

Simply provide your postcode and some other information, and you’ll be able to see the quotes provided for different tariffs and meter types, and can choose the one that suits you best!

The three tariff types provided by E.ON are as follows: a variable-price tariff, or two fixed-price tariffs. The variable-price tariff may mean your bill changes every few weeks, and requires that you use a non-standard (or “weird”) meter, but does come with a range of benefits for the customer in the form of deals and rewards from E.ON.

If you’d rather not throw your energy bills to the wind, you can adopt one of the more stable options – the fixed-rate tariffs. These come in two varieties – the kind that guards you against price increases for a single year, and the kind that guards you for two of the Earth’s rotations around the sun.

E.ON will never charge its customers an exit fee, so you can rest assured that you can leave when you like.

About E.ON

E.ON is a provider of electricity utilities, first coalescing out of the business world’s version of the primordial ooze in the year 2000. With a history of unfortunate customer service decisions, the company was hammered with allegations of bad practice in 2014, and ordered to pay reparations to its customers to the tune of £12,000,000. 

This decision was partially inspired by bad sales practices, and was the greatest penalty handed to a utilities company in the history of the world, at the time.

At this point in time, E.ON employs around eighty-five-thousand people.