0843 557 3560

EE Helpline
EE Helpline

EE is a large mobile phone network in the UK, created from the merger of Orange and T-Mobile.

Other EE Contact Numbers

Department Contact Number
Customer Services 0843 557 3560
Head Office 0843 557 3560
Upgrades 0843 557 3560

EE Head Office Address

Department Address
Head Office Mosquito Way, Hatfield, Herts, AL10 9BW, UKM

EE Helpline Opening Hours

Days Opening Hours
Monday- Friday 8am-8pm
Saturday 8am-6pm
Sunday 8am-6pm

Reasons to contact the EE Helpline:

  • To upgrade your current EE handset.
  • For more information about a specific deal or contract.
  • To check on the progress of an upgrade.
  • To dispute your bill or pay an outstanding balance.
  • To make a complaint about an EE product or customer service.

Who delivers EE phones?
Are EE wifi calls free?
EE upgrades
How to cancel an EE contract

EE Mobile

EE is styled as the UK’s fastest 4G network. By 2020, the network has committed to providing a 4G connection for 95% of the UK population. EE’s main service is the provision of mobile phones but they do also have a broadband service as well as a car wifi product.

EE Pay Monthly

If you like to have the latest smartphone, an EE pay monthly contract could be ideal for you. You can opt for the iPhone 7, Pixel phone by Google, the Samsung Galaxy S7 or the LG G5. There are three types of EE pay monthly plans. The 4GEE plans give you data, unlimited calls and unlimited texts as well as 500mb of data to use within the EU each month. 4GEE Essential plans give you enough data to cover basic usage of social media and calls/texts. 4GEE Max plans give you a larger data allowance, the fastest speeds and access to BT Sport for the entire length of your contract. With each plan, you will get alerts when you reach the end of your allowances as well as Wifi Calling for when you have no network signal.

EE Pay as You Go

If you prefer not to be locked into a contract, a pay as you go phone may be the option for you. You can still choose the latest smartphones such as the HTC Desire 530, Samsung J3 and LG K4, but the difference is that you will pay for the whole phone up front rather than in the cost of your monthly bill. Once you have selected your phone, you can choose your pay as you go tariff. The EE pay as you go packs are very easy to use as you just need to top up to restart the balance and there is plenty of choices depending on how you use your phone. Every three months, you’ll earn a Boost which could be extra texts, calls or data to enjoy free of charge. To get started, you can order your pay as you go SIM from the EE website. If you want to keep the phone you have, the SIM is free of charge to receive.

EE Coverage

EE store
EE store

There are five different types of coverage available from EE – 2G, 3G, 4G, double speed 4GEE and 4G+. A 2G lets you make calls and send texts whereas 3G is ideal for basic browsing. 4G is a faster internet speed which all networks now provide. Double speed 4GEE lets you stream and download content faster, whereas 4G+ is comparable to having fibre broadband in your phone. EE’s 4G network is the largest in the country as it covers 97% of the population. However, the network isn’t satisfied with this and has pledged by 2020 to bring 4G to 95% of the UK’s land mass. One advantage of having such fast 4G speeds is that you can make calls over your 4G connection if necessary.

If you are unsure whether EE has coverage in your area, you can enter your postcode on the EE website with the device that you’ll be using and you will be able to view a detailed coverage report to see how EE’s network is in your area.

EE Broadband

All EE broadband is unlimited so that you can enjoy streaming and downloading content at home without worrying about going over your usage limit. There are different speeds available depending on what your budget is- the cheapest speed is 17mb but it is also the slowest. The fastest speed is 48mb but it is also the most expensive at £33.50 a month plus an upfront cost of £32.

Popular questions about EE

Who delivers EE phones?

All mobile phone orders placed online at the EE website will be delivered by DPD free of charge. You’ll be kept up to date on when your order is due to arrive via text. If you’re not going to be at home, you can arrange to have the phone delivered to an alternative address (such as work) or to your local EE store. To collect your order from your local store, you will need the confirmation email and some ID, such as a driving licence. IF the delivery is to an alternative address, you’ll just need to show your ID.

Are EE wifi calls free?

EE calls made over wifi come out of your inclusive minutes. This is because although the call is made via wifi, the wifi is used to transfer your call to the EE network, so you are still using the network. The calls won’t use up any of your data allowances.

How EE upgrades work?

The way that an upgrade works with EE depends whether you are at the end of your contract or not. If you are at the end of your contract, you will usually be contacted by EE and asked to select a phone and a plan. Your new phone will then be sent to you through the post. You can also upgrade in store. If you’re not at the end of your contract, you’ll usually need to pay off the rest of your contract (you may be eligible for a discount if you are upgrading to another EE device). Once you have paid the contract off, you will be able to upgrade.

EE: How to cancel contract?

Consider the timing of cancelling your contract. It takes around 30 days to complete the cancellation process, so the best time to cancel is 30 days before the end date of your contract. If you try to cancel early into your contract, EE may ask you to pay cancellation fees. To begin the cancellation process, call EE to give your 30 days notice. They may try to retain your custom by offering you a new deal, so it can be useful to research into other networks and then you will know if what they offer you is a good deal or not. If you wish to keep your phone number, you will need a PAC code from EE, the PAC code is valid for 30 days and is sent to you via text, which you then pass on to your new network. It can take up to two days to transfer your number across to the new network. After your EE service ends, you’ll receive your final bill- if you already had a Direct Debit set up to pay your phone bill, EE will use this method to collect the payment as normal.

A history of EE

T-Mobile and Orange first announced that they would be merging in 2009. A year later, the deal was accepted by the European Commission and it was announced that the brand would be called Everything Everywhere, which was later shortened to the current name of EE.

Today, EE has around 28 million customers which make it the largest mobile phone network in the UK. There are EE offices across the UK in Darlington, Leeds, Bristol, North Tyneside and London, with the head office in Hatfield. EE brought all of its call centres back to the UK earlier in 2016 in an effort to reduce the level of customer complaints.

If you wish to contact EE regarding your phone or your broadband connection, you can do so by calling the EE helpline number at the top of this page.