EDF Energy

0843 557 3393

EDF Energy Helpline
EDF Energy Helpline

EDF Energy is a gas and electricity supplier in the UK. If you need assistance with an EDF Energy product or service, call the EDF Energy Helpline on 0843 557 3393.

Why would I contact the EDF Energy Helpline?

  • To report an issue with your gas/electricity supply.
  • To find out more about an EDF Energy tariff.
  • To change or cancel your EDF Energy tariff.
  • To make a payment or dispute a charge.
  • To check an employee’s identity if they have come to read your meter.
  • To make a complaint about an EDF product, service or employee.
  • For assistance with business/large business energy tariffs.

Other EDF Energy Phone Numbers

Department Contact Number
Customer Services 0843 557 3393
Head Office 0844 453 0204
Payments 0843 557 3393

EDF Energy Head Office Address

Department Address
Head Office 40 Grosvenor Place, Victoria, London SW1X 7EN

EDF Energy Helpline Opening Hours

Days Opening Hours
Monday- Friday 8am-8pm
Saturday 8am-2pm
Sunday Closed

How to pay your EDF Energy bill
What is an EDF Energy standing charge?

EDF Energy

EDF Energy is a utility company and the largest producer of low-carbon electricity in the UK. There are four energy tariffs provided by EDF Energy and you have the option of choosing a fixed payment or a variable rate where your payments could go up or down. EDF Energy offers tariffs for both home and business customers. Alongside energy tariffs, there are a number of other services provided by EDF Energy such as insurance, boiler replacement, smart meters and thermostats.

It’s really easy to switch to EDF Energy- you can apply online and EDF Energy will liaise with your current supplier on your behalf.

EDF Energy Tariffs

As mentioned above, there are four energy tariffs available to EDF Energy customers.

Blue Price Protection

The Blue Price Protection tariff is the cheapest fixed energy tariff. With this tariff, you are guaranteed to have no price rises for a year. There are no fees if you wish to exit the tariff early.

Blue Price Freeeeze

This tariff is the longest fixed energy tariff, as you are guaranteed to have no price rises until September 2018. There is also no fees for exiting this tariff early.

Blue Fixed Prepay

If you use a prepayment meter, this tariff allows you to fix the prices of your prepayment energy. There are no fees if you wish to leave the tariff early.

Standard Variable

The Standard Variable tariff means that the price you pay could go up or down at any time. There is no specific end date and no exit fees for this tariff.

You don’t have to stay with a particular tariff. You can check to see if another tariff is cheaper by logging into your online account and comparing tariffs.

EDF Energy Warm Home Discount

EDF Energy Online
EDF Energy Online

Warm Home Discount is a Government scheme which has been running since 2011. It allows energy suppliers to help people who are struggling to pay their energy bill by giving them a rebate towards the cost of their electricity. In EDF Energy’s case, the rebate amount is £140. To qualify for the Warm Home Discount Rebate, you’ll need to be receiving pension credit. There is also a support plus rebate where you must fit one of the following criteria:

  • Claiming income support and have parental responsibility for a child under the age of 5.
  • Claiming income-related employment and support allowance and parental responsibility for a child under 5.
  • Income based job seekers allowance and parental responsibility for a child under the age of 5.
  • Universal Credit claimant and you are self-employed/have a total household of income of less than £16,190.
  • Claimant of child tax credit or working tax credit with a household income of less than £16,190.

If you don’t have a dependent child but you claim disability benefits for yourself or another child living with you, you could still be eligible for the warm home discount.

The 2016/17 Warm Home Discount scheme is now open to applications. You can apply online at the EDF Energy website.

EDF Renewable Energy

EDF Energy is committed to changing the way that energy is produced. They can help customers produce their own renewable energy through solar panels and heat pumps, or provide charging facilities for electric vehicles. It’s worth bearing in mind that if you heat your home using a renewable/low-carbon energy source, you could get money from a Renewable Heat Incentive which is funded by the Government. You will receive quarterly payments.

EDF Energy App

You can use the EDF Energy App to manage your energy supply effectively. You can use the app to check your tariff to see if you could save money by switching elsewhere, check your account bills, submit meter readings, activate a torch to help you read your meter in the dark, inform EDF that you’re moving home, find your nearest prepayment outlets and request a replacement prepayment card if you’ve lost yours.

EDF Energy Jobs

There are opportunities to work for EDF Energy across the UK. You could work in engineering to help build nuclear or renewable sources, in digital to build apps or in customer service to help people save money on their energy bills.

Questions people are asking about EDF Energy

How to pay EDF Energy Bill?

There are a number of different ways to pay your EDF Energy bill. You can pay by Direct Debit, by making a payment online, by calling the automated payment phone number, by using internet banking, by visiting your local Post Office or by paying at the counter of your bank/building society.

What is EDF Energy standing charge?

An EDF Energy standing charge is a charge for each day that you’re connected to the EDF Energy network. Even if you don’t use energy that day, you will still need to pay the standing charge.

About EDF Energy

EDF Energy is an energy company which was founded in 2002 following the merger of several electricity companies. Today, the company has over five million customers and it employs over 13,000 people.

For more information about EDF Energy products and services, call the EDF Energy Helpline using the phone number on this page.