EDF Energy

0843 557 3393

EDF Energy Contact Numbers

Department Contact Number Opening Hours
Customer Service 0843 557 3393 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
EDF Energy Tarrifs 0843 557 4514 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
EDF Energy Warm House Discount 0843 557 3706 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
EDF Renewable Energy 0843 557 4512 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
EDF Energy App 0843 658 0931 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
EDF Energy Jobs 0843 208 2385 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed

Customer Service

If you would like to speak to a member of the EDF team, you can do so by calling 0843 557 3393. Doing this will put you through to a member of the team who can assist you further. This is an automated line, which means that contacting the department that you need to speak with the most is easy and effective.

EDF Energy Tariffs

There are currently four energy tariffs available to EDF Energy customers.

Blue Price Protection

The Blue Price Protection tariff is the cheapest fixed energy tariff. With this tariff, you are guaranteed to have no price rises for a year. There are no fees if you wish to exit the tariff early.

Blue Price Freeeeze

This tariff is the longest fixed energy tariff, as you are guaranteed to have no price rises until September 2018. There are also no fees for exiting this tariff early.

Blue Fixed Prepay

If you use a prepayment meter, this tariff allows you to fix the prices of your prepayment energy. There are no fees if you wish to leave the tariff early.

Standard Variable

The Standard Variable tariff means that the price you pay could go up or down at any time. There is no specific end date and no exit fees for this tariff.

You don’t have to stay with a particular tariff. You can check to see if another tariff is cheaper by logging into your online account and comparing tariffs.

If you would like to speak to a member of the team who can help you decide which tariff is the best for you, then call 0843 557 4514 and someone will be able to discuss your options further. Although this line isn’t automated, it can become quite busy. This is why you may be placed on hold until a member of staff can speak with you further.

EDF Energy Warm Home Discount

Warm Home Discount is a Government scheme which has been running since 2011. It allows energy suppliers to help people who are struggling to pay their energy bill by giving them a rebate towards the cost of their electricity. In EDF Energy’s case, the rebate amount is £140. To qualify for the Warm Home Discount Rebate, you’ll need to be receiving pension credit.

You can find out if you are eligible for the scheme by calling the following dedicated line: 0843 557 3706. When calling this line, you may be asked personal details about your income, your home and more – so be prepared. This is only to ensure that you are given the best advice on what tariff you should sign up to.

EDF Renewable Energy

EDF Energy is committed to changing the way that energy is produced. They can help customers produce their own renewable energy through solar panels and heat pumps, or provide charging facilities for electric vehicles. It’s worth bearing in mind that if you heat your home using a renewable/low-carbon energy source, you could get money from a Renewable Heat Incentive which is funded by the Government. To find out more, or to see how efficient your energy expenditure is, call 0843 557 4512 and someone will be able to assist you further. You may be asked to check your meter if you have one installed, so that a member of the team can help you access your energy expenditure.

EDF Energy App

You can use the EDF Energy App to manage your energy supply effectively. You can use the app to check your tariff to see if you could save money by switching elsewhere, check your account bills, submit meter readings, activate a torch to help you read your meter in the dark, inform EDF that you’re moving home, find your nearest prepayment outlets and request a replacement prepayment card if you’ve lost yours. If you’re having trouble with the EDF Energy App, or with logging into your account, you can contact the app team on 0843 658 0931

EDF Energy Jobs

There are opportunities to work for EDF Energy across the UK. You could work in engineering to help build nuclear or renewable sources, in digital to build apps or in customer service to help people save money on their energy bills. If you have applied for a job or would like to enquire about a job with EDF Energy, and you would like to speak to a member of the team further, call directly on 0843 208 2385.

About EDF Energy

EDF Energy is an energy company which was founded in 2002 following the merger of several electricity companies. Today, the company has over five million customers and it employs over 13,000 people.

For more information about EDF Energy products and services, call the EDF Energy Helpline using the phone number on this page.

Other ways to contact EDF Energy

You can also contact EDF by addressing a letter to the EF Head Office, which can be found below:

40 Grosvenor Place, Victoria, London SW1X 7EN

Someone from the team will aim to be back in touch with you within two weeks.