0843 557 3780

Contact eBay,  the multinational online retail brand, on 0843 557 3780 for customer service advice and problem resolution seven days a week.

About eBay

Originally founded as AuctionWeb in San Jose, California in 1995, eBay was renamed in 1997. Now two decades later, eBay operates in 30 countries and earns billions of dollars a year. With 168 million active buyers and 1 billion live listings on the website, eBay is the best place to buy and sell unique items.

eBay aims to empower its sellers and create economic opportunities, at the same time as providing value for its customers. However, eBay’s customer support can be difficult to reach. On this page, you will find several communication methods to help you contact eBay.

eBay Contact Numbers

Since the most straightforward way to contact eBay is by phone, here is a list of numbers you can call.

Phone Number
Opening Times
Customer Services
0843 557 3780
(Mon – Fri) 8:00am – 10:00pm
(Sat – Sun) 9:00am – 6:00pm
0843 557 5059
(Mon – Fri) 8:00am – 10:00pm
(Sat – Sun) 9:00am – 6:00pm
Buying on eBay
0843 178 3475
(Mon – Fri) 8:00am – 10:00pm
(Sat – Sun) 9:00am – 6:00pm
Selling on eBay
0843 178 3476
(Mon – Fri) 8:00am – 10:00pm
(Sat – Sun) 9:00am – 6:00pm
eBay Account Management
0843 178 3477
(Mon – Fri) 8:00am – 10:00pm
(Sat – Sun) 9:00am – 6:00pm
0843 178 3478
(Mon – Fri) 8:00am – 10:00pm
(Sat – Sun) 9:00am – 6:00pm

Customer Services – 0843 557 3780

First of all, if you need to contact eBay you can ring the customer services helpline on 0843 557 3780. They will be able to provide the information you need for general enquiries, and forward you to the correct people to help you out with more detailed issues. If you’re not sure who you need to contact, or your query will have a simple resolution, give this number a call.

Complaints – 0843 557 5059

Sometimes the standards of the business don’t meet the standards of the customer. If you have had a negative experience using eBay, direct your feedback to 0843 557 5059. You might need to report an item that violates eBay’s listing rules, or report a seller who frequently does this. Inform eBay of your concerns using this number so that they can put things right again for you.

Buying on eBay – 0843 178 3475

If you’re new to eBay you might need someone to walk you through how to use the website. Bidding and retracting bids, buying as a guest, accepted payment methods, the feedback system – there’s a lot to learn about. Call 0843 178 3475 and the eBay team will give you all the tips and directions you need to make the most out of your experience shopping on eBay.

Selling on eBay – 0843 178 3476

There are a lot of questions to ask when you become an eBay seller. What are the basic legal requirements? What fees does eBay charge? How do you list an item for sale within eBay guidelines? The answers can all be provided if you dial 0843 178 3476.  Receive advice on everything from postage methods and costs to how to improve your seller performance and feedback.

eBay Account Management – 0843 178 3477

Call 0843 178 3477 to register for an eBay account or to learn how to set up a seller account. Maybe you need to update your contact and delivery information, you’ve forgotten your login details or you might even want to delete your existing eBay account. If you have any issues to do with managing your eBay account, call this number for assistance from eBay.

Returns – 0843 178 3478

Whether you are a buyer or a seller, call 0843 178 3478 to find out how to handle returns. As a buyer, you might need to know how to return an item, what your return and refund status is, or how to report an item that was not described accurately. Or as a seller, you will need to know how to organize a return and refund a customer, and how to appeal if there is an issue with a returned item.

Other Ways to Contact eBay

If your issue is with a seller, before you contact eBay it is recommended for you to communicate with the seller directly about your problem using the Resolution Centre.

Reach out to eBay’s customer services team on social media by tweeting @AskeBay. Or if you have the time to search through discussion boards, find your answers in the eBay community.

Unfortunately, eBay does not have a listed customer service email address anymore. However, if you would prefer to write to eBay you can still do so by sending a letter to either of the following addresses:

eBay Customer Services
Ebay (UK) Ltd
Hotham House
Heron Square
eBay Head Office
eBay (UK) Limited
5 New Street Square
United Kingdom