DFS

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0808 149 4353

DFS Contact Numbers

Department Opening Hours
Customer Services Monday to Friday 8am – 8pm, Saturday 9am – 6pm and Sunday 11 am – 4pm
Finance Monday to Friday 8am – 8pm, Saturday 9am – 6pm and Sunday 11 am – 4pm
Delivery Monday to Friday 8am – 8pm, Saturday 9am – 6pm and Sunday 11 am – 4pm
Complaints Monday to Friday 8am – 8pm, Saturday 9am – 6pm and Sunday 11 am – 4pm
Head office Monday to Friday 8am – 8pm, Saturday 9am – 6pm and Sunday 11 am – 4pm
Buying Guides Monday to Friday 8am – 8pm, Saturday 9am – 6pm and Sunday 11 am – 4pm
Sofa Care Monday to Friday 8am – 8pm, Saturday 9am – 6pm and Sunday 11 am – 4pm

Customer Service

Phone the DFFS Customer service team on the number, where they can help answer a number of queries you might have about shopping with them in store and online.

When you phone this number they will be able to help you find your nearest DFS store and they can let you know when the last order date is for Christmas delivery.

You can also use this number to find out whether you can return your particular items if you don’t like them or there is something wrong with them. They can also assist you with any concerns you might have with your furniture.

Finance

Shopping at DFS is typically an expensive bill and that means they do have finance options available, you can speak to the finance team on the number above.

You can phone this number to find out whether or not you will be accepted for credit whilst shopping in-store, and they can also assist you with what to do if you do get declined for credit.

If you would like to settle your finance account early you can phone this number to get this sorted.

If you’re applying for finance whilst in store, you can phone this number to find out what ID you need to apply for finance.

Delivery

Delivery on an ordered sofa can take multiple weeks, so if you’d like a more specific time frame then phone the DFS delivery line. You can phone this number to find out how long delivery can take, depending on the type of item you plan on buying from DFS and how long the current timeframe is.

You can also phone this number to find out how much delivery costs for the specific products you are buying from the brand.

If you’re currently waiting on your item to be delivered you can also call this number to speak to a team member to track your item, have your order number to hand so the representative can locate your order quickly and give you an update of where it is currently at.

Complaints

DFS asks that you speak to your local store first to speak to the local customer service team to make your complaint. Phone the number to be put through to your local store directly, or you can phone this number if you are not completely satisfied with your local store’s response to your problem.

Head office

Speak to the DFS head office team on the number on this page. They are on hand to help you locate your nearest store, and provide information on the types of products that are available to purchase here.

You can also phone this number to find out about the latest career options available with DFS, you will be able to enquire about the jobs available in your area, what the job description is and how you can apply for it.

Buying Guides

If you would like help buying your new sofa, chair, bed, mattress or other furniture, DFS has a dedicated number to help ensure you get the right product for you. Phone the number to get the expert tips and advice on the right products for you and your budget.

Sofa Care

Buying a new sofa is a real investment, something you’re likely to keep in your home for years to come, so of course, you want to look after it. If you need a little extra help with sofa care you can call the number to speak to the dedicated DFS sofa care team about any help you might need. The team are on hand to share their daily, weekly and monthly sofa care tips to ensure you’re always looking after your products in the best way, whether you have a leather or fabric couch.

You can also phone this number to discuss the five-year protection plans and find out how much they cost and what kind of cover they offer you.