0843 557 3408

Debenhams Helpline
Debenhams Helpline

Debenhams is a British department store. If you need assistance with a Debenhams product or service, call the Debenhams helpline on 0843 557 3408.

Other Debenhams Contact Numbers

Department Contact Number
Customer Services 0843 557 3408
Head Office 0843 557 3408
Store Locator 0843 557 3408

Debenhams Helpline Opening Hours

Days Opening Hours
Monday- Friday 8am-11pm
Saturday 8am-8pm
Sunday 8am-8pm

Debenhams Head Office Address

Department Address
Head Office Debenhams, 4th Floor, 10 Brock St, Regents Place, London NW1 3FG

Why would I contact the Debenhams Helpline?

  • To find your local Debenhams store.
  • To trace stock of a specific product.
  • For information about a Debenhams service.
  • For help with an online order, return or refund.
  • To make a complaint about a Debenhams product, service, store or employee.

Which Debenhams stock Too Faced?
How to pay using a Debenhams gift card

Debenhams Dresses

Debenhams has a wide range of dress styles available to choose from. You’ll find maxi dresses, knitted dresses, workwear dresses, midi dresses, wrap dresses, tunic dresses, evening dresses and skater dresses. Debenhams stocks a range of designer and high street brands such as Quiz Clothing, Red Herring, Star by Julien Macdonald, Dorothy Perkins, Principles, No.1 Jenny Packham, Mantaray, Apricot, J by Jasper Conran, Debut, Lipsy and Coast. Debenhams is well-known for having designers make capsule collections for them e.g. J by Jasper Conran, Star by Julien Macdonald, No.1 Jenny Packham and H! By Henry Holland- the Debenhams designer collections are much more affordable than the designer’s full price collections.

Debenhams Shoes

Whether you need a pair of heels for an occasion, some flats for work or a pair of trainers for the gym, Debenhams has plenty of choices. You’ll find footwear from popular brands such as Dune, Carvela, Faith, Clarks, Jasper Conran, Skechers, Nine West and KG Kurt Geiger. Shoes are available in sizes 2-9.5 and some shoes are also available in a wide fit.

Debenhams Wedding

At Debenhams, you will find everything that you need to make your wedding the perfect day. You will find wedding dresses, bridesmaid and flower girl outfits, suits for the groom, mother of the bride outfits, wedding lingerie and much more. If you need help finding an outfit for a wedding, whether you’re the bride or a guest, take advantage of Debenhams’ free in-store personal shopping service. Aside from wedding clothing, Debenhams offers a range of other wedding services such as gifts, invitations and stationary, and insurance. For your honeymoon, you can book a holiday with Virgin Holidays and travel money.

Debenhams Sale

At certain times throughout the year, Debenhams has sales where you can get clothing, furniture and gifts at a discounted price. Generally, there is a summer sale and a January sale, as well as a Black Friday/Cyber Monday sales event. You might also find certain types of items discounted at random times e.g 10% off dresses for a weekend or 25% off outerwear.

Debenhams Furniture

Debenhams has a great range of furniture including sofas, dining sets, beds, outdoor furniture and home office furniture. You will find furniture created by Debenhams themselves as well as designers and brands such as J by Jasper Conran, Ben De Lisi Home, John Rocha, Outback, Julian Bowen and Silentnight.

You can order Debenhams furniture online and have it delivered to your home. You can also apply for credit to help you pay for the furniture if you’re over the age of 18 and you have a good credit rating.

Debenhams Returns

You can return your order to Debenhams for free within 28 days of delivery/collection. You have three options for returning items. You can return your item to your local Debenhams store (you must choose this option for items purchased in store),  return your items via your local Post Office, or by returning them to your local Hermes parcel shop/ arranging collection from your address. You can’t track a return but once it has been processed you will receive a confirmation email.

Debenhams Credit Card

You can apply for a Debenhams credit card online. It allows you to earn rewards both in Debenhams and at other retailers. When you first open the card, you will get 10% off online for a week. You can use the credit card to accumulate points- 3 points when you spend at Debenhams and 1 point when you spend elsewhere- and these points will be converted into Debenhams points for you to spend.

Debenhams Travel Money

If you’re travelling abroad for work or a holiday, you can visit one of Debenham’s 87 bureaus before you go to get your travel money. There is competitive exchange rates and 0% commission. You’ll get a free voucher to use at Debenhams and Debenhams credit card users get the best rates. There is also a travel money card, which is a more secure method of taking money away with you. There’s no transaction fee for any transactions that you make using the card in the same currency.

Debenhams Beauty Club

Debenhams Beauty Club is a reward scheme specifically tailored for the 200

Debenhams Manchester
Debenhams Manchester

beauty and fragrance brands that Debenhams stocks, such as MAC, Clinique, Kat Von D, Benefit and Urban Decay. You can collect three points for every £1 you spend on beauty/fragrance/beauty electricals/beauty services and every 500 points, you will earn £5 which is converted into vouchers for you to use at your favourite beauty brands. You also get several other benefits such as free standard delivery, free samples/makeovers, a free Benefit birthday brow wax and special events such as bonus points weekends.


Questions people are asking about Debenhams

Which Debenhams stock Too Faced?

The American brand Too Faced is stocked in most of the larger Debenhams stores. You can always phone the helpline to see if your local Debenhams stocks the brand.

Debenhams: How to pay with gift card?

To pay with a gift card online, just enter the gift card number and PIN in the gift card payment section. You can only use two gift cards per transaction.

About Debenhams

Debenhams was founded in 1778 as a draper’s store. William Debenham became a partner in the store in 1813 and the business was named Clark & Debenham.

Today, there are around 180 Debenhams locations across the UK, Denmark and Ireland.

For more information about Debenhams, call the Debenhams helpline number using the phone number on this page.