0843 208 1779

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Cineworld Contacts

Department Contact Number
Customer Services 0843 208 1779
Head Office
0843 208 1779
Box Office
0843 208 1779

Cineworld Head office Address

Department Address
UK Head Office Chiswick, London

Cineworld Helpline Opening Hours

Days Opening Hours
Monday- Friday 10:00 – 22:00
Saturday 10:00 – 22:00
Sunday 10:00 – 22:00

What is Cineworld?

Cineworld is the second largest cinema company in Europe. It has cinemas in 6 countries and operates over 2000 screens across 221 sites. Cineworld also hosts the slightly more arty Picturehouse cinemas that are known to show independent films. They have 24 of these. The very first Cineworld opened in Stevenage in 1996 and Cineworld began to expand steadily between the late 90’s and early 00’s. Each Cineworld cinema has roughly between 1 – 20 screens, all of which typically show films but some have even been known to broadcast opera, live music, theatre and sports. You can find all of Cineworld’s current locations on their website.

Reasons to call the Cineworld Helpline

  • I would like to book tickets to see a specific film
  • I want to know the film times this week
  • I want to make a complaint about staff at Cineworld
  • I want to make a complaint about the cinema that I visited
  • I work for Cineworld and need to contact HR
  • I have spotted a mistake on the Cineworld website
  • I want to locate my nearest Cineworld
  • I would like to apply for a Cineworld Unlimited card
  • I have forgotten the log in details for my Cineworld account
  • I want to find out the rating of a specific film
  • I want to recommend a friend for a Cineworld gift card
  • I want to know where my nearest Imax screen is

Cineworld UK

To locate your nearest Cineworld, head to the Cineworld website where all of their locations are listed, or contact the Cineworld helpline. Once you have found your nearest cinema you can look online to see what film times are available for your chosen day or look at a specific film if you have one in mind. If the film is not on at a time that you can make, check for days earlier and later in the week as the times do vary. If you have found a specific film, you can book online and have your seats allocated to avoid disappointment on the day or to ensure you get to sit with friends/family to see the film. Booking is especially recommended for new release or big name films as they are likely to be in popular demand. Don’t worry, this type of film is likely to show over several different screens in a small time frame to ensure everybody can have a seat. If you are unsure which film you would like to see, you can always have a look at the Cineworld blog which includes all of the latest news from the film industry, including reviews. If you see a film with ticket availability on the Cineworld website you can also click on the feature to read a brief plot synopsis to see whether or not it’s the type of film that would interest you. Once you have selected the film that you would like to see, you can select a time and the amount of tickets you would like to buy. There are a range of ticket types available from Cineworld including Children (up tp 14 years old), Students (15 – 18+ with student card) and Senior Citizen. All of these ticket types are slightly discounted from the normal adult price of £12.00 per ticket. You can order the tickets online with a debit or credit card. You will then have to collect your tickets when you arrive at the cinema. For more information about ticket prices, please visit the Cineworld website or call the helpline. You can also find what is available in terms of refreshments at Cineworld cinemas, on their website before you arrive.

Cineworld What’s On?

You can find out what is currently on and at what times up to five days in advance from the Cineworld website. There is usually a wide range of films, including new releases. If you would like to know the specific time of a certain film, please call the helpline. The Cineworld website will also tell you what is coming to their cinema in the near future. Please ensure you have selected the correct cinema when Cineworld film viewing looking at films because showings can vary depending on the location. If you have a specific experience in mind, such as visiting the Imax, the website will show you what is available here.

Cineworld Unlimited Card

You can be an owner of a Cineworld Unlimited card for just £17.40 and receive a lot of great benefits including seeing as many films as you like as many times as you wish, getting 10% off all snacks and drinks and receive exclusive previews and screenings of upcoming releases. If you are an owner of a Cineworld Unlimited Card you will be able to log in online to manage your account and you can do this via the Cineworld website. If you have forgotten your log in details please call the helpline and a member of the team will help you in accessing your exclusive account. Your card will also take you beyond the cinema with 25% discount in well known Meixcan restaurant Chiqitos and American diner Franke and Benny’s. If you book film online with Cineworld, you will already have an account. Once you have an account and log in to book to see a film, you can add the card to your order. It is as simple as that. You will need to bring your card along to all screenings to prove you are eligible for the exclusive access it provides. You can also use the recommend a friend feature which will see you awarded with one free month and your friend getting 13 months for the price of 12. If you would like more information about this, please call the helpline.

Cineworld Gifts

Cineworld offer a great range of gift options to give someone something that little bit different. If you want to give someone a gift voucher, choose from a range of prices and card designs, all of which you can view on the website. You can order a gift card online and have it delivered to an address of your choice. Alternatively, you can send an e-gift voucher by email. There are also cinema gift boxes available. You can browse the Cineworld website to see what you would like to buy as a gift. If you have ordered anything off the Cineworld website and it has not arrived then please call the helpline.

Cineworld Imax

There are also Imax screens available at selected Cineworld cinemas that show specific films that are adapted for the advanced screen. If you want to book tickets for the Cineworld Imax, you will have to visit that specific category on the website and select to book your tickets. The website will list what films are available to view at their Imax and whether your local cinema has an Imax screen. Imax films are also shown in 3-d so don’t forget to collect your glasses on the way in! The Imax experience has powerful sound and provides a crystal clear view of the action.