Charity Commission

0844 248 2658

You can contact the Charity Commission on the helpline number 0844 248 2658 where they can assist you with things like preparing your annual return, change charity details, close a charity or make a complaint about a charity too.

Charity Commission contact numbers

Department
Phone Number
Opening Times
Charity Commission Helpline
0844 248 2658
Monday to Friday, 10am to midday and 1pm until 3pm
Preparing your annual return
0843 596 4056
Monday to Friday, 10am to midday and 1pm until 3pm
Change charity details
0843 596 4057
Monday to Friday, 10am to midday and 1pm until 3pm
Set up and register a charity
0843 596 4058
Monday to Friday, 10am to midday and 1pm until 3pm
Complain about a charity
0843 596 4059
Monday to Friday, 10am to midday and 1pm until 3pm
Close a charity
0843 596 4060
Monday to Friday, 10am to midday and 1pm until 3pm
Charity Commission Guidance
0843 596 4061
Monday to Friday, 10am to midday and 1pm until 3pm

Charity Commission helpline

Use the contact number 0844 248 2658 to get in touch with the Charity Commission. When you phone this number they can provide assistance with such things like merging or linking charities, transferring charity assets or any questions that you might have about running a charity. You can also use this contact number to request a review of a Charity Commission decision that maybe you don’t particularly agree with.

Preparing your annual return

Phone the number 0843 596 4056 to get assistance with preparing your annual return for your charity. Each year a charity must submit an annual return and you can call the number above to find out what information is needed on this return, as well as where you can send it to. When you phone this number they can let you know the deadline for the previous financial year’s return, as well as if there is new information that should be provided on your return.

Change charity details

If you would like to make any changes to your charity details you can phone the number 0843 596 4057. When you call this number they will be able to make changes such as contact details and email addresses that are associated with the charity. You can also use this number to make changes to trustee details, the website address and where your charity operates if you so wish. If you need to change a governing document or would like to change the charity’s name there are further steps that you need to take to do this.

Set up and register a charity

To set up and register a charity you can phone the number 0843 596 4058. Here they will be able to run through all of the things that you need to do before the charity is created and can help with anything that you don’t understand. They can help you with funding, the trustee board, the charity structure and more. If you’re unsure of the name for your charity you can also ring this number above where they can provide information on the guidelines you must follow when deciding on your charity’s name.

Complain about a charity

You can make a complaint about a charity when you phone the number 0843 596 4059. When you ring this number you can report serious concerns that you might have about a particular charity. If you have complaints about how a charity fundraises then you will need to contact the Fundraising Regulator. Also, if you have a complaint about an advert by a charity then it’s best to contact the Advertising Standards Authority. However, if you wish to complain about a charity that’s losing lots of money, harming people, being used for personal profit or gain, or not doing what it claims to do, then you can phone the number above to register your complaint.

Close a charity

You can close a charity when you phone the number 0843 596 4060. When you call this number they will be able to explain the reasons that can be used for closing a charity according to the law. There are certain criteria that a charity must meet before it can close, and when you phone this number you can find out details about this.

Charity Commission guidance

For guidance from the Charity Commission, you can phone the number 0843 596 4061. When you call this number they are able to answer any questions you might have about setting up or running a charity. When you phone this number you can get further details about transferring charity assets, converting a charitable company to a CIO, getting a charity registration certificate or making a moral payment.