Virgin Media is a British company providing television, phone, and internet services in the UK. Customers can choose a single service out of broadband, TV, home phone, or mobile. Bundles are available to make multiple services cheaper together instead. This guide tells you how to contact Virgin Media.
Get in touch with Virgin Media on the phone
To contact Virgin Media by phone, call 0843 557 3761 and press 1 to connect to customer services. You then have the option to press 1 for TV, broadband, or home phone, or press 2 for Virgin Mobile customer services. There will be more options to choose from according to the service that you are calling up about. You may have to confirm your phone number so that they can locate your Virgin Media account. If you are not actually a Virgin Media customer yet, then it might be better for you to get in touch with them another way.
Get in touch with Virgin Media by e-mail
There is no public e-mail address for Virgin Media, probably because they would receive far too many e-mails to handle if there was. Instead, the only method they offer for contacting Virgin Media online is through a live chat. This is actually prominently displayed on the homepage of their website, so you can launch a live chat easily. Or you can follow this link and click the red button to start the chat. It will pop up in the bottom right corner of the page.
You will then have to enter your details, scroll down and press the submit button to connect to the next available Virgin Media agent. If you want to complain but aren’t getting anywhere, then try using Resolver to complain.
As you can see, you can choose which service you want to complain about. It will then offer a list of topics so that you can select the one that is relevant to your complaint. You will be able to specify your problem and Resolver will send the message to Virgin Media on your behalf. You can keep checking for updates on your case until Virgin Media responds and offers you assistance.
Send Virgin Media a letter
Sometimes customers prefer to do things the old-fashioned way and write a formal letter of complaint to Virgin Media. Or you might have a query which hasn’t been answered through any other avenue. If you want to send a letter to the Virgin Media customer services department, then you can post it to:
PO Box 333
Alternatively, if you want to escalate a complaint or you have an enquiry for a different department, then you could write a letter to the Virgin Media UK head office address. This might be about advertising, press, or investments.
Bartley Wood Business Park
Speak to Virgin Media through social media
Virgin Media operates an official Facebook page and Twitter account. They post news about their services on these channels and sometimes respond when customers send messages or leave comments. However, they do not allow customers to message them privately, meaning they will not discuss individual accounts. Customers should avoid posting their personal details online and only use social media for general enquiries. If you are having a problem with service, you can use Virgin Media’s online status checker tool.
Virgin Media Community Forum
There are a lot of resources online to help you if you are experiencing issues with a Virgin Media service. To save you some hassle, you may want to look at the help topics available in the Customer Support area of the website. You can read through guidance on specific devices or your Virgin Media account.
If you can’t find the answer on the website, then you might want to consult the Virgin Media Community website instead. Virgin Media customers will ask each other questions and post discussion topics so that other customers can provide advice from their own knowledge and experience as a customer.
Select the service that you are concerned about to view the posts about it on the forum. Or narrow the results down by entering a specific query into the search bar. This will make it easier for you to find out if anybody else found the answer to a similar problem and allow you to see if the issue is common.
Visit a Virgin Media store or office
If you need advice on using a Virgin Media product or service, you might find it easier to explain if you go through it in person. Use the online store locator to find your nearest Virgin Media branch and its opening hours. If you want to try out new Virgin Media products, then you can do this as well. If you want to speak to senior management at Virgin Media, then you might want to visit an office instead. There are several Virgin Media head offices in the UK, plus plenty of smaller offices across the UK. You can find the details of Virgin Media office locations here and use them to look up opening hours or phone numbers. It is likely that you will not be able to visit a Virgin Media office without making an official appointment first due to security reasons.