Carer’s Allowance

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0800 731 0297

Call this number to connect to the Carer’s Allowance helpline. Carer’s Allowance is a benefit which the UK government pays to citizens who care for someone with a disability. The carer must look after them for a certain number of hours per week, and the person they care for must be receiving a relevant government benefit due to their disability. If you receive Carer’s Allowance then you may also be able to apply for other benefits. However, Carer’s Allowance counts as income, which is taxable and can affect your entitlement.

Carer’s Allowance Opening Hours

Department
Opening Times
Carer’s Allowance Helpline
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed
Carer’s Allowance Eligibility
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed
Carer’s Allowance Claims
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed
Carer’s Allowance Payments
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed
Carer’s Allowance Change
in Circumstances
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed
Carer’s Allowance with
Other Benefits
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed

Carer’s Allowance Helpline

Contact the Carer’s Allowance helpline by calling this number if you have an enquiry about this benefit. You can find out how to apply and get help with an application. Or find out about Carer’s Credit and check that you are receiving it if you are eligible. You can call to learn about the other benefits which you could claim at the same time as Carer’s Allowance if you need the extra financial support from the government. These include Income Support, income-based ESA, reduction of your Council Tax bill, and Pension Credit.

Carer’s Allowance Eligibility

Before you make a claim for Carer’s Allowance, it is worth checking your eligibility for the benefit. Doing so will save you from wasting time on an unsuccessful application. Call this number to discuss all of the conditions for receiving Carer’s Allowance. There are conditions for your own circumstances and for the circumstances of the person that you care for. In general, you must not earn above £120 a week after tax and expenses, and you must care for the person with a disability for a minimum of 35 hours every week.

Carer’s Allowance Claims

Whether you apply for Carer’s Allowance online or by post, they should notify you of their decision within 3 weeks. It could take longer if there is a backlog, so after this time you should call the number to check on the progress of your claim. You can call to discuss backdating your claim for up to 3 months if you were entitled to the benefit before the date of application. Make sure that you can state your National Insurance number whenever you call about Carer’s Allowance. You can call to learn how to appeal against a decision.

Carer’s Allowance Payments

Generally, Carer’s Allowance is a weekly payment into your bank account of £64.60. You can choose to be paid every 4 weeks instead if you would prefer. Even if you are caring for more than one person, you won’t get more than one payment. Call the number if you do not receive your payment on time or the payment was for an incorrect amount. You can call to check that you are receiving National Insurance credits, which should be automatic. Remember that payments are taxable if your income is over the Personal Allowance.

Carer’s Allowance Change in Circumstances

If you have an ongoing Carer’s Allowance claim, then you must report any changes in circumstances which might affect your entitlement. This includes your own circumstances and the person that you care for. Call the number to update your claim if you start or leave a job, or if you stop caring for the person. You can still get your Carer’s Allowance if you only stop caring for them temporarily, due to either of you being in the hospital or going on holiday. You must inform the DWP if the person you were caring for passes away.

Carer’s Allowance with Other Benefits

If you or the person that you are caring for is already claiming other benefits, then your Carer’s Allowance claim could affect them. If you claim this benefit, then the person you care for will stop receiving a Severe Disability Premium if they did before. They might also not be eligible for a Council Tax reduction anymore. For yourself, the Carer’s Allowance doesn’t count towards the benefit cap. Other benefits could be reduced but your total payments should either stay the same or go up. Call this number if you have any concerns.