0843 557 3380

BT Helpline
BT Helpline

BT is a telecoms company based in the UK.

Other BT Contact Numbers

Department Contact Number
Customer Services 0843 557 3380
Head Office 0843 557 3380
Technical Support 0843 557 3380

BT Head Office Location

Department Address
Head Office BT Correspondence Centre
Providence Row
DH98 1BT

BT Helpline Opening Hours

Days Opening Hours
Monday- Friday 8am-8pm
Saturday 9am-6pm
Sunday 9am-6pm

Why would I need to call the BT Helpline?

  • To upgrade your BT services such as TV and broadband.
  • To make a payment or query an issue with your bill.
  • To get technical support with your broadband, landline or TV connection.
  • To make a complaint about a BT product or service.

Who provides BT mobile network?
How BT infinity is installed?
Are BT Mobiles unlocked?
When does evening start for BT customers?
Which BT Package am I on?

BT Products and Services

BT is a telecoms company that provides a range of services including broadband, subscription TV, landline and mobile phone communications. The company also runs BT Sport, a pay-TV sports service that showcases the latest sporting events such as the Premier League.

If you need to contact BT at any stage, such as for assistance in setting up your router or to upgrade to a new service, you may be referred to the help forums on BT’s website. However, this is not useful if you would prefer to speak to an operator. It can be difficult to locate BT’s phone number through the website, but we have the BT Helpline number on this page- call  0843 557 3380 for assistance.

BT Broadband

BT Broadband
BT Broadband

There are different broadband packages available depending on how much internet you will use and your individual budget. The Everyday broadband deal has speeds of up to 17mb with a monthly usage limit of 12GB. If you prefer unlimited usage, the Unlimited Broadband package is for you. If you prefer faster speeds, upgrade to BT’s fibre broadband- Infinity 1 has speeds of up to 52mb and is available with a limit of 25GB or unlimited, depending on your needs. Infinity 2 is unlimited and has speeds of up to 76MB. With each package, you will get a BT Smart Hub which gives your home a powerful wifi signal. The contracts are 12 months long and each has a set-up fee to cover the cost of an engineer visiting your home to get everything installed.


All of the BT TV packages uses BT broadband, so you will need fibre broadband to subscribe to BT TV. The Starter package has 80 channels. The entertainment starter package has 100 channels and the Total Entertainment package has 139 channels, the ability to record 600 hours of TV and kids TV. You can personalise your TV package by adding Netflix, Sky Cinema, Sky Sports and BT Music if you wish.

BT Sport

BT Sport is BT’s subscription channel devoted to sports. Subscribers can watch football, rugby, racing and UFC. Some matches and games are shown exclusively through the service. Until 2018, BT Sport is the only place to watch the UEFA Champions League live. You can watch the channel through BT TV, Sky TV, through the app or the dedicated BT Sport website.

BT Mobile

Whether you want the latest smartphone or wish to keep your current handset, BT Mobile has a range of great deals. You’ll find current smartphones such as the iPhone 7, Samsung Galaxy S7 or the Sony Xperia XA. If you would prefer an SIM-only deal, plans start from just £5 a month for 500mb of data, unlimited minutes and unlimited texts. All of the plans come with 4G and access to BT Wifi. If you do opt for a plan with a phone included, the majority of the phones are available for next day delivery. You can set a cap on your bill to avoid spending more than what you can afford.

BT Jobs

BT is one of the largest employers in the UK, thanks to multiple call centres and other offices. There are a number of different roles available including apprenticeships, placements and traineeships. Some of the different areas that you can work in include a sales centre manager, software engineer, field engineer and accountant. For opportunities to work at BT, visit the dedicated Career Centre website here.

Popular questions about BT

Who provides BT mobile network?

Until 2015, BT’s mobile network used a Vodafone line. It now uses EE since the merger between the two companies occurred last year.

How BT Infinity is installed?

An engineer may need to visit your home to optimise your phone line for BT Infinity. If this is the case, BT will arrange an appointment with you. For BT Infinity one and two, you can install the broadband yourself by following the instructions here.

Are BT mobiles unlocked?

Unfortunately, BT phones are not unlocked, they are locked to the BT network. If you wish to unlock a phone, contact BT.

BT: When does evening start?

The evening for BT customers is classed as between 7pm-7am. This applies to landline customers who may have free/cheaper evening calls as part of their tariff.

What BT package am I on?

If you are unsure which BT package you have, you can check your BT telephone bill- look at the section entitled ‘Package Fees’.

About BT

BT was first founded in 1969 after the General Post Office (previously in charge of all British telecommunications) became a public corporation. British Telecom was formed in 1980 and it became independent of the Post Office a year later. The company was privatised in 1984 and shares were sold.

Today there are several BT subsidiaries such as the BT Consumer Division which supplies broadband, TV and landline services. The company has around 18 million customers. Back in 2015, it was announced that BT would purchase EE for over £12 billion. However, the deal was subject to intense scrutiny from the Competition and Markets Authority and was only approved in January 2016. The majority of the company’s profits come from the Openreach division of the company which oversees the UK’s copper infrastructure. The company employs over 100,000 people.

For more about BT products and services, call the BT Helpline on this page.