BT Infinity

0843 557 4584

BT Infinity is BT’s fibre-optic broadband. If you need assistance with a BT Infinity product or service, call the BT Infinity helpline on 0843 557 4584.

Other Contact Numbers for BT Infinity

Department Contact Number
Customer Services 0843 557 4584
Technical support 0843 557 4584
BT Services 0843 557 3380

BT Infinity Helpline Opening Hours

Days Opening Hours
Monday- Friday 8am-9pm
Saturday 8am-8pm
Sunday 9am-6pm

BT Head Office Address

Department Address
Head Office Bt Centre, 81 Newgate Street, LONDON, EC1A 7AJ

Which hub for BT Infinity?

Why would I need to contact the BT Infinity helpline?

  • To get technical support in setting up your BT Infinity connection.
  • To upgrade a BT Infinity service.
  • To report a lost or faulty broadband connection.
  • To make a complaint about BT Infinity.

BT Infinity

BT Infinity is BT’s version of super fast, fibre optic broadband. It’s ideal if you are a busy household who does a lot of streaming, watching things in HD or gaming online. BT Infinity has unlimited usage so that you never need to worry about hitting your download limit, leaving you to stream the latest blockbusters and take advantage of Netflix’s new download feature to your heart’s content. As well as your broadband package, you can add BT TV to watch films, box sets and have the option to add Netflix. You’ll also get BT Sport, BT’s dedicated sporting channel, free of charge so that you can watch the latest Premier League matches and other big sporting events.

It’s really easy to switch to BT Infinity. You can choose which package you would like online, or by calling the BT Infinity helpline. BT will aim to switch you over within two weeks, but for Virgin Media customers, it is recommended that you don’t tell Virgin Media you want to switch until your BT broadband is up and running, in order to minimise the chance of losing your service. You can connect your Home Hub (BT router) yourself and it has been designed to fit through your letterbox so you don’t even need to be in for the delivery.

BT Infinity Checker

BT Infinity has speeds of up to 76mb, but the speed that you get depends on what is available in your area. You may only get 52mb, which is still super fast. The speed that you get also depends on which package you choose – Infinity 2 is more expensive but is faster than Infinity 1. You can check the availability of BT Infinity in your area here.

BT Infinity Deals bt-infinity

There is currently three BT Infinity package deals available. They are as follows:

Infinity 1

Infinity 1 gets you speeds of up to 52mb with a monthly usage limit of 25GB. You’ll also get BT Cloud storage of up to 5GB for your photos and important documents. In terms of online security, you’ll get BT Virus Protect on 2 devices and BT parental controls to keep your children safe as they browse online. You can add BT Sport for free and you’ll get UK weekend calls for free, as well as a BT Smart Hub, which is the company’s most powerful router. The monthly cost of Infinity 1 is currently £29.99 including line rental, with an upfront cost of £59.99.

Unlimited Infinity 1

With unlimited Infinity 1, you will get speeds of up to 52mb with unlimited usage. You will also get free cloud storage of 100mb so that you can save more photos, files and documents. BT Virus Protect and parental controls are available on two devices, and you can add BT Sport free of charge. You’ll also get free weekend calls. The monthly cost is currently £39.99 for 12 months before it goes up to £44.99 a month. The upfront cost is £59.99.

Unlimited Infinity 2

Unlimited Infinity 2 has speeds of up to 76mb as well as unlimited usage. You’ll also get 500GB of cloud storage, which on its own would be worth over £100 a year. You can get BT Virus protect on 15 devices, as well as parental controls, so it’s great for keeping the whole family safe whilst they are online. You can add BT Sport for free and you’ll get free weekend calls included. The current cost of Unlimited Infinity 2 is £49.99 a month, increasing to £51.49 after 12 months – the upfront cost is £29.99.

You can always customise your broadband package by adding BT Sport and Netflix. Alternatively, you can get BT Sport free of charge when you subscribe to BT TV. You can also add a 4G SIM only plan for your phone, and you will save £5 a month just for being a BT customer.

BT Infinity Availability

BT Infinity is rolling out it’s fibre-optic connection in many parts of the UK, but if you are still unsure whether you can get it in your area, you can use BT’s broadband speed checker to check. You’ll need to know your postcode, house number and landline. Once you enter this information, BT will tell you if Infinity is available in your area, and if so, what type of speeds you can expect. BT might contact you if you can get Infinity in your area – if you don’t want them to, uncheck the box next to the broadband checker. You can find the checker here.

Questions that people are asking about BT Infinity

Which hub for BT Infinity?

When you have a BT Infinity connection, you will receive a BT Smart Hub wireless router. It gives you better coverage in all the rooms in your home and everyone will be able to stream things at the same time.

What is BT Infinity IP Address?

The IP address of your BT Infinity router should be “” or similar.

About BT

BT was first founded in 1969 after the General Post Office (the country’s provider of telecoms) became a public company. The name British Telecoms first originated in 1980 and it was privatised four years later.

Today, BT supplies broadband, landline and TV services to around 18 million people in the UK. In 2015, BT acquired EE, a large mobile phone network for the price of £12.5 billion.

For more information about BT products and services, call the BT Infinity helpline using the phone number on this page.