British Gas

0843 557 3384

British Gas Logo

British Gas Contacts

British Gas Departments Phone Number
Head Office 0843 557 3384
Customer Services 0843 557 3384
Complaints 0843 557 3384

British Gas  Helpline Opening Hours

epartment Opening Hours
Head Office Monday – Saturday: 8am – 8pm
Sunday: 10am – 5pm

British Gas Head Office Postal Address

Department Address
Head Office Millstream
Maidenhead Road

About British Gas

British Gas is an energy supplier based in the UK and is a subsidiary of Centrica. British Gas was first established as a private company in 1986 and is today known as the UK’s biggest energy supplier. It is a part of the ‘big six’ which are the six companies that dominate the gas and electricity market. In April 2016 they announced that they would be closing one of their major call centres, situated in the West Midlands. This closure saw the loss of around 680 jobs in total and caused great controversy.

Reasons to Call the British Gas Helpline

  • I would like to take out a contract with British Gas
  • I want to change my British Gas tariff
  • I would like to make a complaint to British Gas
  • My boiler has broken down
  • I am having problems with my electricity
  • I would like to apply for a job at British Gas
  • I work for British Gas and need to contact HR
  • I have forgotten the log in details for my British Gas account
  • I need to dispute a bill I have received from British Gas
  • I am going to be late with my British Gas payments
  • I want to cancel my British Gas contract
  • I am moving house
  • I have moved into a home that British Gas supply
  • I want to make a payment
  • I need to submit my metre readings
  • I want to get a quote from British Gas

British Gas UK

British Gas are a trustworthy supplier of energy to your home and you can view their range of tariffs directly from their website. If you are joining British Gas for the first time, you can choose a tariff that is best suited to you and your home. By following the ‘View our Tariffs’ link, you can get a list of what British Gas can offer you as a new customer. The Standard (Variable) tariff offers variable pricing that will move up and down depending on the market, is available to pay as you go (smart meter) customers, there are no exit fees should you choose to leave the contract and you will receive a £15 dual fuel discount. With the HomeEnergy capped fixed term contract you will receive a fixed price that is guaranteed not to increase (but may decrease), the £15 discount agreed on the previous tariff and there will be an exit fee of £20 per fuel. This tariff will promise fixed prices up until November 2017. Last of all is the HomeEnergy fixed up until November 2018 tariff which sees prices staying the same, even if they rise for variable customers, again there is an exit fee of £20 per fuel and a £15 dual fuel discount. If you want to know which is the best tariff for you, you can receive a quote online or you can call the British Gas helpline.

British Gas Homecare

British Gas have a range of homecare products to ensure that you are getting the most out of your energy services. Like their tariffs, there are a few options when it comes to homecare cover. The options range from HomeCareOne which for just £10 per month you will receive an annual boiler service as well as boiler and controls that protects you from future charges should your boiler break down. For the maximum payment of £17.50 per month (currently discounted from £19.50), you can be protected by the HomeCare Four cover which has all of the possible additions with British Gas including Annual Boiler service, boiler and controls, central heating, drains and plumbing and home electricity. In between these prices are HomeCare 2 and HomeCare 3. Visit the British Gas website if you would like to compare the different covers and choose one that is right for you. Don’t forget to read the terms and conditions linked to HomeCare cover before you purchase.

British Gas Jobs

To browse all current opportunities available at British Gas, you can visit the careers section on their home page, where you will be able to search for vacancies that both suit your qualifications and the area that you live in. If you find a job that you wish to apply for, you can fill out an application form online and British Gas will contact you with the progression of your application. If you have applied for a job at British Gas and have not heard anything within two weeks, please call the helpline. You can also use the helpline if you are a member of staff at British Gas and need to contact HR for whatever reason.

British Gas Boiler Service

All of British Gas HomeCare covers offer an annual service on your boiler to make sure it is working as it should be. Depending on the insurance that you pay for, you will also be covered if your boiler breaks down. If you are having issues with your boiler you must contact British Gas either online or at the helpline and they will arrange for a service man to come out and take a look at the issue. British Gas cannot give a specific time when they will arrive at your home but will give you an idea in a two-hour time slot. You can track the whereabouts of British Gas on the app so that you can make sure you are home when they arrive. If you have missed British Gas coming to look at your boiler, please call the helpline to rearrange. If you have a complaint about a service you have received from British Gas, the helpline can help you to resolve your issue.

British Gas Smart Meter

There are many benefits to having a smart meter installed in your home, one being that in the long run, it can save you a significant amount of money. At British Gas, you can choose to have a smart meter installed in your home, but first it is worth reading all of the information they supply about smart meters and why it is worth making the switch today. Smart Meters are a way of viewing how much energy you are using, as you use it. The digits will be displayed on the meter itself, via the electronic display. This is a great way of seeing if you are using too much energy and actively encouraging yourself and your family to use less. You will always have an idea of what your next bill will be, so it is easier to ensure that you budget correctly. As well as this, you will know that you have definitely received an accurate bill because your readings are constantly evaluated, rather than receiving an estimated bill as you may do on a regular tariff. Enquire today if you would like to upgrade to a smart meter, and, get in touch if you are an existing smart meter customer that is having issues.


How can I cancel British Gas?

if you are unhappy with your contract at British Gas and wish to take your custom elsewhere, you can get in touch with them either via their live chat service online or by calling the helpline.You may have to pay an exit fee, depending on the type of tariff that you are on. Don’t forget to provide your last meter readings if you are leaving the company to avoid being overcharged. If you are unhappy with the prices that you are paying, perhaps there is a different British Gas tariff that you can switch to instead, you can compare them all on the website.

Which British Gas Tariff am I on?

If you log into your British Gas account via the website you will be able to view all of the details of your tariff, including what tariff you are paying and any outstanding bills that you may have. You can also submit your meter readings online via your account, to avoid getting any expensive, estimated bills. If you have a complaint about your tariff, call the helpline.