Attendance Allowance

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0800 731 0122

To get in touch with the Attendance Allowance you can phone this helpline number, where they can help with claims, your current payments, the special rules, backdating a claim and more.

Attendance Allowance Helpline Numbers

Department
Opening Times
Attendance Allowance Helpline
Monday – Friday 8am – 6pm
Eligibility
Monday – Friday 8am – 6pm
Special Rules
Monday – Friday 8am – 6pm
Backdating a Claim
Monday – Friday 8am – 6pm
Challenge a Decision
Monday – Friday 8am – 6pm
Complaints
Monday – Friday 8am – 6pm

Attendance Allowance Helpline

Use the number on this page to get through to the Attendance Allowance helpline. When you phone this number the advisors can help with any questions you have relating to claiming Attendance Allowance for someone over the age of 65. You can call this number to make a claim for yourself or someone else.

If you already receive Attendance Allowance and would like to discuss your payments or report a change to your circumstances you can phone the number above where they can help with all of this and more.

Eligibility

Find out if you are eligible for Attendance Allowance by phoning the number on this page. When you ring this number they will ask you some questions about your life and earnings and let you know whether you’re eligible for receiving this benefit from the government.

After they’ve determined whether you can claim for Attendance Allowance, they’ll let you know how to begin your claim for the money and tell you when you can expect your payments to start. If you have questions about how much Attendance Allowance you’re likely to receive and how the money will be paid to you, you can use this number to ask for this information.

Special Rules

If you are terminally ill, there are special rules that allow you to get your Attendance Allowance sooner, you can phone the helpline number to explain this. If you have been given information from doctors that you’re not expected to live for more than 6 months, then the Attendance Allowance special rules will apply to you. When you phone this number they’ll be able to explain the information that you need to provide to them to ensure the money gets paid quickly.

It’s also possible to make this claim for someone else without their permission if you so need to.

Backdating a Claim

To make a backdated claim for Attendance Allowance you can phone the number on this page. When you call this number the advisor can explain as to when it is possible for your claim to be backdated to. There are some rules that apply to backdate claims, and the advisor will explain this when you’re on the phone to them.

Challenge a Decision

Phone the number shown above to challenge a decision that has been made previously about claiming for Attendance Allowance. When you phone this number you can ask for mandatory reconsideration, whereby you ask for your claim to be looked at again. You can challenge decisions if you feel that vital information about your claim was overlooked and you deserve to apply for this money.

Complaints

You can call the number listed above to make a complaint about the service you received whilst applying or changing details relating to your Attendance Allowance. When you phone the number the advisor can take note of your complaint and explain the process that is typically involved with them. It might be that there will need to be a further look into your complaint and they’ll get back to you at a later date.