0844 826 8084

Amazon Helpline
Amazon Helpline

Amazon is an enormous internet-based retailer. If you need assistance with an Amazon product or service, call the Amazon Helpline on 0844 826 8084.

Why would I need to call the Amazon Helpline?

  • To track your Amazon order.
  • To get help with an Amazon device such as the Fire tablet, Kindle or TV stick.
  • For assistance with a return or refund.
  • To make a complaint about an Amazon product or service.

Other Amazon Phone Numbers

Department Contact Number
Customer Services 0844 826 8084
Head Office 0844 826 8084
Missing orders 0844 826 8084

Amazon Head Office Address

Department Address
Head Office Patriot Court, 1-9 the Grovetown, Slough, Berkshire, SL1 1QP

Amazon Helpline Opening Hours

Days Opening Hours
Monday- Friday 6am-midnight
Saturday 6am-midnight
Sunday 6am-midnight

What Amazon Prime movies can I download?
When is Amazon Prime day?
Are Amazon gift cards anonymous?

Amazon UK

In the UK, Amazon is a large online retailer which sells hundreds of thousands of products. Product categories vary from food to fashion, electricals to books. Recently, Amazon has developed a string of innovative products such as the Echo Dot smart home assistant which uses voice recognition to manage your home and the Dash buttons which you can place around your home for a range of household items such as toilet roll and toothpaste, push the button when you’re running low and an order will automatically be placed for you. Amazon stocks a range of products but also from a range of specially selected sellers. Occasionally you may see ‘sold by *company*, fulfilled by Amazon’- this means that the product is shipped from Amazon’s warehouse. If you don’t see this option, it means the order is fulfilled entirely by the seller.

Amazon Prime

Amazon Prime is Amazon’s premium membership. You’ll get unlimited one-day delivery on eligible products, photo storage, film and TV streaming, music streaming and early access to Amazon’s lightning deals. You can pay for Prime monthly or annually- it is slightly cheaper to opt to pay annually. If you are a student, you can get Prime at a 50% discount price as well as deals on textbooks and access to the Kindle lending library.

There is also a Prime membership specifically for families- Amazon Family. You’ll get 20% off nappies when you order them using Amazon’s subscribe and save service. You’ll also get access to children’s TV shows including Creative Galaxy and Tumble Leaf, which are exclusive to Amazon.

Amazon Instant Video

Amazon Delivery
Amazon Delivery

When you subscribe to Amazon Instant Video, you will get access to many different TV shows and films including Sesame Street, Empire, Downton Abbey and Mr Robot, some of which are only exclusively available on Amazon Instant Video. You will also be able to see original content made exclusively for Amazon including Ripper Street, the Man in the High Castle, Good Girls Revolt and the upcoming Grand Tour starring Jeremy Clarkson, Richard Hammond and James May.

Amazon Books

Amazon is one of the largest retailers of books in the world. On the Amazon website, you will find every type of book from instructional guides to autobiographies, lifestyle to fictional and non-fictional. Amazon aims to price its books competitively so you may find that Amazon is sometimes much cheaper than an alternative bookstore.

Another aspect of Amazon books is the Kindle store. The Amazon Kindle is an e-reader device which allows you to digitally store and read books. On the Kindle store, you’ll find thousands of bestsellers and new releases alongside short stories from top authors and Kindle-exclusive stories. As anyone can self-publish an e-book on the Kindle store, you might find the next big author!

Amazon Fire

Amazon has two products in the Fire range – the Fire tablet and the Fire TV stick. The Fire tablet is designed to be a fast and responsive tablet, a seven-hour battery life, rear and front facing camera, microSD memory card slot and a 7 inch IPS display. The Fire TV stick plugs into your TV and allows to stream content from Netflix, Amazon Video, BBC iPlayer and other on-demand services, as well as running apps and games such as Spotify, Vevo and Tune In radio. You will be able to casually play popular games such as Sonic the Hedgehog and Hill Climb Racing. You can speak into your remote to find the programme/film/game/app that you want to watch. You can use the Xray feature to connect to IMDB and find out who a specific actor is, skip the opening credits or see trivia about the film.

Amazon Black Friday

Amazon was the first retailer to introduce Black Friday in the UK in 2010. Now in its 6th year, in 2016 the Black Friday sale is bigger than ever. It will run from the 14th November-25th November with new deals being announced each day. Alongside the daily deals, Amazon will run ‘Lightning Deals’ which have a time limit and stock limit. If you are an Amazon Prime member, you can access the lightning deals half an hour before they go on sale, which is ideal for popular items. Black Friday items can be discounted as much as 80%.

Questions about Amazon

What Amazon Prime movies can I download?

You can download certain Prime movies to your device to watch offline within a limited time frame. There is no definitive list of which content you can download.

When Amazon Prime Day?

Amazon Prime day is a day of deals specifically for Amazon Prime customers. Unfortunately, it has already passed for 2016- it was on the 16th of July this year.

Are Amazon gift cards anonymous?

Gift cards aren’t anonymous, but you can send gifts anonymously through Amazon by buying a gift card, sending it yourself, using it as a payment method and entering the receipient’s address as both the delivery and billing address, thus you can’t be traced.

About Amazon

Amazon is headquartered in Seattle, USA where it was first founded 22 years ago in 1994. It was founded by Jeff Bezos on a whim after he regretted not participating in the ‘internet boom’. The whim paid off as Bezos is now a fixture on the billionaire’s list alongside the likes of Mark Zuckerberg.

For more about Amazon, call the Amazon helpline number on this page.