Amazon

0844 826 8084

Amazon is a worldwide e-commerce company. If you need to contact Amazon for any reason, you can get in touch with their customer services by calling 0844 826 8084.

About Amazon

Founded in Seattle in 1994, Amazon is the largest online retailer in the world. The company has separate websites for 15 countries and employs over 300,000 people worldwide.

Originally an online bookstore, over the years Amazon has expanded to sell a huge range of items. These include books, DVDs and Blu-rays, CDs and mp3 downloads, video games, toys, clothing, furniture and homeware, jewellery, electronics, cosmetics, and even food.

Contact Amazon by Phone

Here is a useful list of the helpline numbers you can call at any time to resolve your issue with Amazon.

Department
Phone Number
Opening Times
Customer Services
0844 826 8084
24/7
Order Tracking
0843 218 9645
24/7
Complaints
0843 218 9646
24/7
Head Office
0843 218 9647
24/7
Returns
0843 557 3372
24/7
Amazon Devices
0843 596 4170
24/7
Amazon Prime
0843 320 9598
24/7

Customer Services – 0844 826 8084

There are many reasons you might need to call Amazon. For any general queries or problem solutions, you can dial 0844 826 8084 to reach Amazon’s customer services team. They are ready to help whenever you need it and will be able to give you any information or assistance you require, including forwarding you to the right department for specific needs. If it is taking too long, you can even request a callback at a more convenient time.

Order Tracking – 0843 218 9645

Expecting a delivery that hasn’t turned up on time? Or are you not sure exactly when your parcel is due to arrive? Call 0843 218 9645 at any point when waiting for your delivery and Amazon’s staff can take a look for you. They can provide the latest updates on where your parcel is before and after it has been dispatched, right up until it arrives at your door. If there is an issue with the delivery of a product you have ordered from Amazon, they will be able to follow it up.

Complaints – 0843 218 9646

To make a complaint about Amazon, contact them on 0843 218 9846. Whether you are experiencing issues using the website, or if your order arrived damaged or maybe wasn’t the right product – let the Amazon team know as soon as possible and they will do their best to find a quick resolution for you. No issue is too small, your complaint will be logged and Amazon will offer you a solution to bring your customer experience to the right standard.

Head Office – 0843 218 9647

If you want to record a severe complaint, or if you have any issues that have still not been resolved for you by customer services, call 0843 218 9647 to escalate them directly. Got a suggestion or two for improvements to Amazon’s services? Let them know. Additionally, you can call this number if you need to contact Amazon for business or legal purposes.

Returns – 0843 557 3372

Much like tracking orders, you can also call Amazon to sort out your returns. Call 0843 557 3372 to find out how to organise a return. Find out about refund eligibility, return costs, and the time frame for returns and refunds by calling this number. If your item was purchased from a third-party or marketplace seller and not directly from Amazon, there could be a different return policy, but Amazon should still be able to provide the details for you.

Amazon Devices – 0843 596 4170

Over the years Amazon have introduced several of their own consumer electronics. These include the Kindle E-reader, Fire tablets, Fire TV and Fire sticks, and the Echo and Echo Dot devices with the intelligent personal assistant Alexa. If you require further information about any of these devices or if you are struggling with how to set up and use them, call 0843 596 4170 for assistance.

Amazon Prime – 0843 320 9598

Amazon Prime is Amazon’s online paid subscription service. Prime gives 80 million users access to online media streaming and one-day or two-day delivery. To subscribe to the service or to make amendments to a current subscription, you can call 0843 320 9598. Whether you want to cancel a free trial, change your payment plan, or even if you just want to find out more about all of the benefits of Prime, call today.

Other Ways to Contact Amazon

Amazon has a big social media presence, so you can easily find them on Twitter and Facebook. Try to contact Amazon’s customer services team by tweeting @AmazonHelp. Support is available in seven languages (English, German, Spanish, Portuguese, French, Italian, and Japanese).

Otherwise, you can submit an internal email form using your Amazon account. Or if your reason for contacting Amazon doesn’t require an immediate response, you can write a letter. Send it to Amazon’s UK customer services department in Slough or to the UK Head Office in London.

Department
Address
Customer Services
Amazon Customer Services
1-9 The Grove
Slough
Berkshire
SL1 1QP
United Kingdom
Head Office
Amazon EU SARL
UK Branch
60 Holborn Viaduct
London
EC1A 2FD
United Kingdom