Amazon UK

0844 826 8084

Amazon Contact Numbers

Department Contact Number Opening Hours
Customer Service  0844 826 8084  8:30am-11:30pm, 7 days a week
Complaints  0843 218 9646  8:30am-11:30pm, 7 days a week
Amazon Prime  0843 320 9598  8:30am-11:30pm, 7 days a week
Returns  0843 557 3372  8:30am-11:30pm, 7 days a week
Parcel Tracking  0843 218 9645  8:30am-11:30pm, 7 days a week
Amazon Devices  0843 596 4170  8:30am-11:30pm, 7 days a week
Amazon Business  0843 218 9647  8:30am-11:30pm, 7 days a week

Customer service

Call the number 0844 826 8084 to speak to the Amazon customer service team, here they will be able to assist you in general queries you might have about making an order, stock levels of particular items as well as being able to transfer you to the relevant department should you have a specific query. The customer service number is readily available and will be able to quickly assist you, if needed you can also request a callback, should you so wish.

Complaints

To make a complaint to Amazon you can phone the number 0843 218 9646. When you call this number you will be through to the complaints department who will be able to log your complaint, whether it’s about a particular product, problems you’ve had with delivery, shopping on the site, as well as if you’ve had issues with another customer service member.

When you phone this number they will be able to assist with your complaint and aim to rectify the problem to ensure you’re still a happy Amazon customer.

You can also use this number to be put in contact with the Financial Ombudsman Service, which is a free and independent service in the UK that looks into disputes involving financial products and services.

Amazon Prime

To make a complaint to Amazon you can phone the number 0843 218 9646. When you call this number you will be through to the complaints department who will be able to log your complaint, whether it’s about a particular product, problems you’ve had with delivery, shopping on the site, as well as if you’ve had issues with another customer service member.

When you phone this number they will be able to assist with your complaint and aim to rectify the problem to ensure you’re still a happy Amazon customer.

You can also use this number to be put in contact with the Financial Ombudsman Service, which is a free and independent service in the UK that looks into disputes involving financial products and services.

Returns

If you would like to return items you have bought on Amazon UK then phone the number 0843 557 3372. They will be able to provide details on whether the item you have is eligible for a refund, as well as on how to do it, the cost it incurs, as well as being able to check the status of an item you have returned giving you an indication of when you can expect your money to be returned.

Parcel tracking

Get an up-to-date account of your Amazon order by phoning the tracking number on 0843 218 9645. When you phone this number you will need to have your order number to hand so the customer service team member can access the details quickly and allow you to track parcels, as well as edit, or cancel your order if you should need to.

Amazon devices

Use the number 0843 596 4170 to phone the Amazon Devices customer services team, here they will be able to assist with any queries you have regarding your Fire TV, Fire Tablet, Kindle E-Readers and your Alexa, Echo and Echo Dot.

You can phone this number to discuss any problems you might be having with your devices, discuss your payment information on your subscriptions and change your details on your one-click settings.

Amazon Business

Speak to the Amazon Business customer service team on the number 0843 218 9647. When you phone this number they can discuss any issues or queries you have to do with your business account. You can also use this number to see whether or not you are eligible for a business account, and they can help you set this up quickly. When you phone this number you can also find out the details of VAT for Amazon Business.