Amazon Prime

0844 826 8084

Amazon Prime Contact Numbers

Department Contact Number Opening Hours
Customer Service  0844 826 8084 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Amazon Prime Instant Video  0843 320 9598 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Amazon Prime Movies  0843 218 9645 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Amazon Prime Music  0843 218 9646 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Amazon Prime Student  0843 218 9647 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Cancel Amazon Prime  0843 596 4170 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed

Customer Service

If you would like to talk to a customer service operative from Amazon Prime, you can do so by calling their customer services number on 0844 826 8084. This is an automated service, which means you can choose which department you would like to speak with from a list of options. If you would just like to ask a question about the Amazon Prime Service, choose the Customer Service option and a member of the team will be able to answer you.

Amazon Prime Instant Video

Amazon Prime Instant Video is a subscription service which streams TV and movies. To watch Amazon Prime Instant Video, you will need to have a Prime subscription- alternatively, you can purchase episodes or buy the whole series for a fee. Amazon Prime Instant Video is made up of content created by Amazon, content exclusively shown on Amazon Instant Video and other public favourites.

If you are having trouble with your Amazon Prime Account, you can call 0843 320 9598 and someone from the Instant Video department will be able to help you further. If you would like to sign up for Amazon Prime Instant Video, you can still call 0843 320 9598 in order to find someone who can help you further.

Amazon Prime Movies

Included with an Amazon Prime Instant Video subscription is access to many different movies, from the latest blockbusters to family favourites and indie releases you may not have heard about. You’ll find films from every genre including comedy, horror, documentary and thriller. If you’re not an Amazon Prime Instant Video user, you can still rent or buy the films for a price.

If you would like to find out more about the latest releases, upcoming releases and more, call the Amazon Prime Movies helpline on 0843 218 9645. This number will put you straight through to the team, who can help you further.

Amazon Prime Music

Another benefit of an Amazon Prime membership is a subscription to Prime Music. Prime Music has a back catalogue of over two million songs which you can stream free of advertising and on-demand whenever you wish. You can create playlists, listen to playlists curated by Amazon’s music experts or listen to personalised stations suitable for different moods and occasions. You can also download music to stream offline, ideal for the gym or the commute to work where you might not have internet access.

If you’d like to sign up for Amazon Prime, you can do so via your Amazon account, or you can call the Amazon Prime team on 0843 218 9646. This line will put you through to a member of the team who can help you further.

Amazon Prime Student

Amazon Prime Student is a six month trial of some of Prime’s services, as well as exclusive benefits tailored to the student lifestyle. Once the six-month trial has ended, you will get 50% off Prime. Here are the benefits of Amazon Prime Student:

  • Unlimited one-day delivery on many items
  • Unlimited streaming of Prime Instant Video
  • Advert-free music with Prime Music
  • Student offers such as prize draws and textbook discounts
  • Unlimited photo storage
  • Early access to lightning deals which are only available for a short period

To join Amazon Student, you’ll need to be 18 years of age and able to prove your student identity. If you’re having trouble signing up for Amazon Prime, call the Student team on 0843 218 9647 and someone will be able to help you. This number is automated, and you may be required to answer questions about your study, where you study and what year you’re in. You also be asked to provide your student number.

Cancel Amazon Prime

When you sign up for Amazon Prime, including during the free trial period, you will be registered for automatic renewal. If you don’t cancel before your end date, you’ll be charged £79 for a yearly Prime subscription. To cancel Amazon Prime, go to ‘manage Prime membership’ and click end membership if you are a paid Prime customer, or ‘do not continue’ if you are currently using an Amazon Prime free trial.

If you have been charged for a year of Amazon Prime without realising it – you can appeal the direct debit by calling the dedicated team on 0843 596 4170. Doing this will put you through to the Amazon Prime team who can assist you in refunding your purchase

Other ways to contact Amazon Prime

If you would like to write a letter to Amazon UK – you can do so by addressing it to the address below:

Patriot court, 1-9 The Grove, Slough, Berkshire SL1 1QP

You can also contact Amazon UK on Twitter.