AirBnB Helpline
AirBnB helpline

Other AirBnB Contact Numbers

Department Contact Number
Customer Services 0844 248 2567
Head Office 0843 208 2321
Bookings 0843 208 2325
Complaints 0844 248 2567
Disputes 0844 248 2567

AirBnB Helpline Opening Hours

Days Opening Hours
Monday- Friday 9am-6pm
Saturday 9am-6pm
Sunday 9am-5pm

Airbnb Head Office Address

Department Address
Head Office (UK) Airbnb London Office
2-4 Great Eastern Street
London, EC2A 3NW
United Kingdom

Why would I call the AirBnB helpline?

  • To find out more about becoming an AirBnB host.
  • To find out more about staying as an AirBnB guest.
  • To report a problem with your accommodation.
  • To raise a dispute with a host/guest.
  • To report damaged accommodation as a host.
  • To make a complaint about AirBnB.

Airbnb UK

Airbnb is a homestay exchange website which allows people to host guests in their own home. In return, guests will find unique accommodation with a personalised service. There are Airbnb listings in over 34,000 cities and 191 countries all around the world.

How does Airbnb work?

Airbnb works with a community that has been built on trust. Each host and guest create a personal profile to tell each other about themselves – the profiles are then verified by Airbnb. The profiles help the hosts and guests get to know each other as a result of reviews and verifications. There is a smart messaging system so that the hosts and guests can chat to each other and exchange payment safely.

Guests can find their ideal accommodation and hosts by using the search function – whether they are looking for a city centre apartment, a grand castle or a cosy cottage. They then connect with the host to confirm the dates of travel, the prices and to learn more about them. Some hosts will prefer that guests contact them before they book, whereas some hosts will use the Airbnb instant book feature to make the process move along quicker.

It’s easy to use Airbnb as a host whether you wish to rent out your spare room or an entire property. You create a listing of your property by filling out a description and adding photos. You set the availability and the house rules for the property. After that, guests will find your listing and book. The amount that you charge your guests is up to you and your money is sent 24 hours after the guest checks in. As a host, you can be as hands-on or hands-off as you would like; some hosts provide breakfast and transfers, whereas others leave their guests to it. At a bare minimum, you should clean the space that the guests are renting and provide clean towels and bedding. It’s free to list your home on Airbnb but a 3% service fee is taken each time.

Airbnb London

Airbnb bookings
Airbnb bookings

You will find a variety of Airbnb accommodation in London. You can choose to rent a private room or an entire home/flat, depending on your needs and budget. Rooms in London start from as little as £20 a night whilst you can rent an entire flat for £80 a night.

In London, Airbnb rentals have been reduced to just 90 days per year, meaning that hosts can only rent out their properties for a total of 90 days per year. Existing bookings may be moved elsewhere and it’s expected that Airbnb’s profits in London will drop considerably.

Airbnb Amsterdam

Amsterdam is a great city break destination with plenty of museums, attractions and nightlife. It’s a good walking city, which means that everything you would want to see as a tourist is within walking distance of each other. On Airbnb, you will find many different listings for Amsterdam, from smaller rooms in the Jordaan district to full apartments with great views of Amsterdam’s many canals. As with London, Airbnb rentals in Amsterdam have been limited to 60 days a year.

Airbnb Paris

If you’re looking for affordable accommodation in beautiful Paris, Airbnb has plenty of options for guests. You can rent rooms with views of iconic landmarks such as the Eiffel Tower, or get yourself familiar with the neighbourhoods and all that they have to offer. Rooms start from £9 a night (for a basic shared room just outside of Paris) and go up to £1000+ a night for luxury entire homes and flats where you have all the space to yourself.

Airbnb Barcelona

If you’re looking for a base to see the amazing Sagrada Familia, explore Barcelona’s shops or just simply enjoy the atmosphere, Airbnb has several listings in Barcelona. You can rent a private room for as little as £12 per night or an entire flat from £82 a night.

Airbnb Sydney

Airbnb has several listings in Sydney, whether you wish to stay in the centre and be close to the action or stay just outside of the city for a more peaceful atmosphere. You could get a private room in Bondi Junction for £49 or rent an entire flat in Pyrmont, close to the Darling Harbour for £121 a night.

Airbnb Reviews

Airbnb has a rating of 1.5 on TrustPilot out of ten. Most of the reviews relate to bad experiences with hosts or false listings. Some people say that the properties have not been as described or even in some cases, the host has given them a fake address and the home that they have paid for doesn’t exist. Airbnb is supposed to find guests alternative accommodation if this occurs and give them at least a partial refund, but several guests are claiming they haven’t received a refund. There are also reviews from hosts who report a difficulty in contacting Airbnb and a difficulty in claiming for damage.

About Airbnb

Airbnb was first founded in 2008 as a homestay online marketplace. It was set up by Brian Chesky and Joe Gebbia who created the initial concept by renting out their living room as a bed and breakfast. In 2008, a technical architect joined the company and the website ‘Airbedandbreakfast’ was officially created. To generate money for the company, the founders created special edition cereals with the Presidential candidates Barack Obama and John McCain on them – they generated $30,000+ for the company.

For more information about AirBnB products and services, call the Airbnb helpline using the phone number on this page.