Affinity Water

0844 375 3051

Contact Affinity Water on 0844 375 3051 to get assistance from the water supply company. Affinity Water was formed by the merging of three Veolia Water businesses in 2012. The company supplies water mostly in central southern England, but also serves part of Essex to the east and part of Kent to the southeast. It campaigns to raise awareness of climate change and the importance of water efficiency and conservation.

Affinity Water Contact Numbers

Department
Phone Number
Opening Times
Affinity Water Customer Services
0844 375 3051
(Mon – Fri) 8am – 6pm
(Saturday) 8am – 2pm
Affinity Water Accounts
0844 453 0209
(Mon – Fri) 8am – 6pm
(Saturday) 8am – 2pm
Affinity Water Non-Metered Bills
0843 208 2421
(Mon – Fri) 8am – 6pm
(Saturday) 8am – 2pm
Affinity Water Metered Bills
0843 208 2423
(Mon – Fri) 8am – 6pm
(Saturday) 8am – 2pm
Affinity Water Payment
0843 290 7094
(Mon – Fri) 8am – 6pm
(Saturday) 8am – 2pm
Affinity Water Moving Home
0843 290 7095
(Mon – Fri) 8am – 6pm
(Saturday) 8am – 2pm

Affinity Water Customer Services

Call Affinity Water on 0844 375 3051 if they are responsible for the water supply in your area. You can call to report problems with water pipes and drainage on public land, or find out about planned works starting and when they will end. Call to complain about Affinity Water if their services or lack thereof are causing a problem. You can also call to get more information about the water in your area, like hardness or pressure.

Affinity Water Accounts

You can register for an account on the website for Affinity Water to manage your water billing online. Call 0844 453 0209 if there is an issue with accessing your Affinity Water account or amending information in it. This could include adding or removing people named on the bill. You can register for Priority Services if you or someone in your household needs extra assistance with the water bill, or to close down an account.

Affinity Water Non-Metered Bills

If you do not have a water meter, then Affinity Water will charge you for water based on the fixed Rateable Value of your property. They introduced new charges for non-metered customers in 2018. Contact Affinity Water on 0843 208 2421 if you need help understanding a non-metered water bill or if you are interested in swapping to a water meter. You could also enquire about their Water Saving Programme to save money.

Affinity Water Metered Bills

Customers with water meters will receive bills based on the meter readings of their actual water usage. Call 0843 208 2423 for help if you are unsure about how to read your water meter correctly or how to submit a meter reading. Affinity Water usually sends someone to read each water meter every six months, but they might estimate the reading sometimes. Contact them if there is a problem with your bill or meter reading.

Affinity Water Payment

You should always monitor your account and pay your water bill in a reasonable time. There are plenty of ways which Affinity Water accepts payment from customers, including Direct Debits, PayPoint cards, and cheques. If you would like to set up a payment plan for your water bill, or there is an issue with a payment, call Affinity Water on 0843 290 7094. You can find out if you are eligible for any payment support scheme.

Affinity Water Moving Home

If you move house into an area supplied by Affinity Water, then you need to register with them and set up an account. Even if you are moving house within the same supply area, you still need to inform them of the change in address. You will need to contact them to close your account if you are moving out of the supply area completely. Call 0843 290 7095 for assistance with opening, changing, or shutting down an account.