ACAS

0844 826 8380

Contact ACAS on 0844 826 8380 to speak to somebody from the Advisory, Conciliation and Arbitration Service. It is a non-departmental public body within the UK government which aims to improve working practices for employees and their employers. ACAS is an impartial arbitrator to resolve disputes between workers and employers. They offer training for organisations to help them improve and avoid problems.

ACAS Contact Numbers

Department
Phone Number
Opening Times
ACAS Customer Support
0844 826 8380
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
ACAS Disputes
0843 596 3665
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
ACAS Business
0843 596 3667
(Mon-Fri) 8am – 6pm
(Sat- Sun) Closed
ACAS Publications
0843 596 3668
(Mon-Fri) 8am – 6pm
(Sat – Sun) Closed
ACAS Complaints
0843 596 3669
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
ACAS Media
0843 596 3670
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed

ACAS Customer Support

Should you need free impartial advice on employment laws, call ACAS on 0844 826 8380 for guidance. It could be regarding pay problems, from the National Minimum Wage to redundancy, working hours and holidays, or equality and discrimination in the workplace. You can call ACAS as an employee and ask for confidential advice. Check your legal rights and resolve problems at work, including zero-hours contracts.

ACAS Disputes

The primary purpose of ACAS is to resolve workplace disputes while they are still at the informal stage, before they proceed to become legal disputes which can be a lengthy and expensive process. ACAS can intervene to resolve conflict through Early Conciliation, when both parties reach a settlement without going to court. Call ACAS on 0843 596 3665 if your workplace grievance procedure has not resolved it.

ACAS Business

Preventing complaints from arising in the first place is more effective than having to arbitrate disputes. Therefore, ACAS offers training opportunities for workforces to diagnose problems in the workplace and improve relations between employees and employers. Call 0843 596 3667 to discuss the workshops and courses available for training in your area. These are not free, so you must check prices and book places.

ACAS Publications

ACAS makes plenty of guidance documents available online and as PDF downloads, plus templates for letters. They have a YouTube channel with videos to watch and free online courses for e-learning. Call ACAS on 0843 596 3668 if you need assistance to access or use any of the resources that ACAS provides through their website or other channels such as social media. You should report any problems with these.

ACAS Complaints

ACAS welcomes feedback about their services, and they take complaints seriously. Call 0843 596 3669 to make a complaint about ACAS. You must complain within 6 months of the incident or a case conciliation occurring. If a phone call is supporting evidence for your complaint, you must complain within 1 month, because they do not retain call recordings after that. You can appeal against their response if you disagree.

ACAS Media

ACAS has a press team which is responsible for releasing updates about their work and relevant internal developments. They won’t be able to provide guidance for employees or employers, but you can call 0843 596 3670 if you want to enquire about the information that they are responsible for publishing. This may be about ACAS history, the council, or members or directors of ACAS. You can also ask about ACAS careers.